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Posted (edited)

Update from 2.0.4 to 2.1.0 fails on Designer, Photo and Publisher. Both, when promted after starting the program and checking for update from "Help".

System:

OS Name                             Microsoft Windows 11 Pro

System Manufacturer     Microsoft Corporation

System Model                    Windows Dev Kit 2023

System Type                       ARM64-based PC

Processor                            Snapdragon Compute Platform, 2995 Mhz, 8 Core(s), 8 Logical Processor(s)

BIOS Version/Date           Microsoft Corporation 7.31.139, Not Available

 

AffDesUpdateFail.png

AffPhotoUpdateFail.png

AffPubUpdateFail.png

Edited by FrankBa
added system information
Posted

You might try downloading the installer manually, and running it. Perhaps it will work, or perhaps you will get a more complete explanation.

For one possibility, though: how much space is free on your C drive?

To download manually from your account: https://affinity.store/account/licences/ 
The latest download for each application is available from the View License button

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Posted (edited)

Hi Walt,

Free space on C was 132Gb.

The method you suggested, with downloading the installers worked and fixed my problem.

Thanks.

/frank

Edited by FrankBa
The editor made a smiley where I wrote C and :
Posted

You're welcome.

Manual download shouldn't have been needed, of course, but it's good that it worked.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

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