afdesign files won't open "file type is not supported"

[poolprof]

I cant open my affinity design files on Affinity Designer 2 2.1.0!!!     I'm on a DEADLINE!!!

This happened immediately following an update!

How is it that Affinity Designer cannot open Affinity Designer files!! ??

 

 

Edited May 23, 2023 by poolprof

[walt.farrell]

35 minutes ago, poolprof said:

How is it that Affinity Designer cannot open Affinity Designer files!! ??

That could mean the file is corrupted. What size does Finder show for the file? 

Can you share the file publicly here?

[NathanC]

Hi @poolprof,

Sorry to hear that, If you do not wish to share the file publicly, I have provided a private upload link below and we'll take a look at your file.

https://www.dropbox.com/request/iweym5MHb9Hnp34c0Q2q

[JeDe]

Hi, 
I have a similar problem mainly with Affinity Photo.
Several documents are .afphoto but gets de logo of Publisher.
Some afphoto-doc can be opend first in publiser before i can open in Photo.
First open in Photo doesn't work.
When I safe again nothing changed, the file have the publiser-logo and afphoto extension.
Other files became useless. Cannot open in Publisher or in Photo.

What can I do? This is really a big problem.

[NathanC]

Hi @JeDe welcome to the forums,

13 minutes ago, JeDe said:

I have a similar problem mainly with Affinity Photo. Several documents are .afphoto but gets de logo of Publisher.

It's likely that the file app associations are wrong, if you right click on one of your .afphoto files > Properties > General Tab and change your 'Opens with' app to Affinity Photo 2, this should correct that issue.

14 minutes ago, JeDe said:

First open in Photo doesn't work.

The 'file type not supported' error can indicate that the file has been corrupted if it's appearing on a file using the native file format, we can see if your file can be recovered by any standard means if you upload it to the dropbox link below. 🙂

https://www.dropbox.com/request/upJjh7UuTTj4BHtXEBfv

[JeDe]

@NathanC Problem solved.
There was only one image left with the error, but wasn't important for my work.
The other images recovered after changing the properties.

Thanks a lot!

[PB5]

On 5/24/2023 at 1:10 PM, NathanC said:

Hi @poolprof,

Sorry to hear that, If you do not wish to share the file publicly, I have provided a private upload link below and we'll take a look at your file.

https://www.dropbox.com/request/iweym5MHb9Hnp34c0Q2q

Hi Nathan, I have the same issue with Designer, can you help?

[NathanC]

Welcome to the forums @PB5,

Drop your file in the dropbox link below and I'll see if it can be recovered by any standard means.

In addition, I can see that you're opening the file from the F: drive, is this an internal drive or a network/external drive? Could you also confirm which Operating system you're using?

https://www.dropbox.com/request/eXueEiKT4ENLv13OUE77

Many thanks!

[PB5]

3 hours ago, NathanC said:

Welcome to the forums @PB5,

Drop your file in the dropbox link below and I'll see if it can be recovered by any standard means.

In addition, I can see that you're opening the file from the F: drive, is this an internal drive or a network/external drive? Could you also confirm which Operating system you're using?

https://www.dropbox.com/request/eXueEiKT4ENLv13OUE77

Many thanks!

Hi Nathan,

Thank you for getting back to me. I've sent the file to the Dropbox link.

(F:) is an internal secondary SATA HDD, which holds all my data files.

I'm running Windows 10 Home 22H2.

Thanks,

Paul.

[NathanC]

Hi @PB5,

Unfortunately it doesn't look like your file can be recovered by any standard means and is corrupted to the point of it no longer being recognised as an affinity file by the app. You file will be logged with the developers for further investigation into what caused the corruption along with the environment details, but it's not guaranteed as to whether or not they can recover your file and it's not something we can provide a timescale for when you might receive it, so if possible I would recommend reverting to a backup copy if one is available.

Apologies for the inconvenience!

[PB5]

4 hours ago, NathanC said:

Hi @PB5,

Unfortunately it doesn't look like your file can be recovered by any standard means and is corrupted to the point of it no longer being recognised as an affinity file by the app. You file will be logged with the developers for further investigation into what caused the corruption along with the environment details, but it's not guaranteed as to whether or not they can recover your file and it's not something we can provide a timescale for when you might receive it, so if possible I would recommend reverting to a backup copy if one is available.

Apologies for the inconvenience!

Ah well, thanks for trying Nathan, note to self to do more frequent backups 🙄

[double_ace]

 

On 5/30/2023 at 9:02 PM, NathanC said:

It's likely that the file app associations are wrong, if you right click on one of your .afphoto files > Properties > General Tab and change your 'Opens with' app to Affinity Photo 2, this should correct that issue.

 

I am experiencing the same problem. How can I fix this?
I have tried to fix it, but the file still cannot be opened.

[Šimon Fuxa]

On 8/24/2023 at 9:21 AM, NathanC said:

Welcome to the forums @PB5,

Drop your file in the dropbox link below and I'll see if it can be recovered by any standard means.

In addition, I can see that you're opening the file from the F: drive, is this an internal drive or a network/external drive? Could you also confirm which Operating system you're using?

https://www.dropbox.com/request/eXueEiKT4ENLv13OUE77

Many thanks!

Could you please help me in this way? I have a similar problem... I can share the file.. 

Novinky_CZ_2024.afpub

[R C-R]

5 hours ago, Šimon Fuxa said:

Could you please help me in this way? I have a similar problem... I can share the file.. 

I tried opening it in APub 2.5 & eventually got the 'not supported' error after an unusually long wait. So I tried opening it in the 2.6 beta & immediately got a 'file corrupted' error. I then tried the trick of creating a new APub 2.5 doc & using add pages from file to see if anything could be recovered, but again after a long wait I got the 'file corrupted' error.

So maybe the staff can recover something from it but I am not hopeful about that.

[NathanC]

Hi @Šimon Fuxa,

Unfortunately the file isn't recoverable by any standard methods available, so it will need logging with the developers for further investigation into what's caused this issue. It's possible that the team may be able to recover your file, but this isn't guaranteed or something we're able to provide a timeframe for. If you could answer the questions in the FAQ below to the best of your knowledge we can then get this logged:

Thanks

[Šimon Fuxa]

4 minutes ago, NathanC said:

Hi @Šimon Fuxa,

Unfortunately the file isn't recoverable by any standard methods available, so it will need logging with the developers for further investigation into what's caused this issue. It's possible that the team may be able to recover your file, but this isn't guaranteed or something we're able to provide a timeframe for. If you could answer the questions in the FAQ below to the best of your knowledge we can then get this logged:

Thanks

Hello,

here are my answers to your questions:

1. Which Affinity app and version did the file last get saved in?
   - Publisher 2 ver. 2.5.5
2. Which Operating System and version are you using?
   -Windows 11 Pro
3. What error message is shown when trying to open the file? Please include a screenshot of this error if necessary.
   -screenshot in attachment
4. Are you saving to an Internal drive, External drive, USB stick/Memory card or Network location? 
   - permanently connected external SSD drive connected via USB
5. Is the folder you're saving to syncing to Google drive, OneDrive, iCloud, Dropbox or other Cloud services? 
   - I'm not using any cloud or any other online storage disk
6. Do you have any Anti-virus and/or Anti-malware software running on your machine. If so, which one(s)?
   - Microsoft Defender
7. Was this file a new document or are you trying to save to an existing document when the corruption occurred?
   - It is a document I've been working on continuosly during last three months, returning to work after short breaks, sometimes intensely for several days in a row
8. Are you able to save a new document to the same location without an error?
   - yes
9. Can you remember what you were working on or the functions most recently used within the affected document before the corruption occurred?
   - working in all three personas by switching personas in the top left corner. Working with vector graphics (editing illustrations in vector), colour correction of photos (mainly: Levels, White balance, Brightness and contrast, Vibrance, Exposure, Shadows/ Highlights, Selective colour, Colour balance, Unsharp mask....), using multiple picture frames, groups and subgroups...
10. Any other information you think would help us try to find the problem
    - the document was set on CMYK/8, FOGRA 39 coated, bleed 3 mm
    - I don't have any autosave set, using the shortcut Ctrl+S
    - I was working with embedded data (graphics in curves)