Clau_S Posted May 21, 2023 Posted May 21, 2023 Even though Reveal is enabled, the portion of the image outside the canvas is not revealed when Crop tool is active. - Affinity Photo 2.10 (and earlier) on 6th gen iPad Crop reveal iPad.mp4 Quote
Dan C Posted May 22, 2023 Posted May 22, 2023 Hi @Clau_S, Thanks for your report! I can confirm that I have been able to replicate this issue here and I have logged it with our devs to be resolved in a future update. I hope this helps Clau_S 1 Quote
Jose.rios Posted October 9, 2023 Posted October 9, 2023 This wrong behavior stills happening on the public version 2.2.0 and even on the Beta version 2.2.1 Please solve it, it really frustrating trying to return or see the rest of pixels that are cropped! Quote
Dan C Posted October 9, 2023 Posted October 9, 2023 Thanks for letting us know @Jose.rios & I'm sorry to hear this. I have updated our bug report and 'bumped' this issue with our development team to bring it to their attention once again! I hope this helps Quote
Jose.rios Posted November 19, 2023 Posted November 19, 2023 Hello @Dan C on Beta 2.3.0 still missing this function. take a look. RPReplay_Final1700370532.mp4 Quote
walt.farrell Posted November 19, 2023 Posted November 19, 2023 6 hours ago, Jose.rios said: on Beta 2.3.0 still missing this function. They know the bug hasn't been fixed. If it had been marked as fixed there would be a post from Serif Info Bot here telling us what build of the application fixed it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Jose.rios Posted November 19, 2023 Posted November 19, 2023 Thanks @walt.farrell just to ensure this error is not solved for everyone who may juts wondering. Quote
Jose.rios Posted February 24, 2024 Posted February 24, 2024 Hello again guys. @Dan C this big stills present on version 2.3.12. From my stand point of view this a basic requirement that should be fixed. Don’t you think? Like a customer I really don’t feel heard to be honest. 🙊 Quote
Bit Disappointed Posted February 25, 2024 Posted February 25, 2024 3 hours ago, Jose.rios said: Hello again guys. @Dan C this big stills present on version 2.3.12. From my stand point of view this a basic requirement that should be fixed. Don’t you think? Like a customer I really don’t feel heard to be honest. 🙊 As a customer with considerable experience in prioritizing similar tasks, I wholeheartedly agree with your assessment that this bug needs to be addressed as soon as possible. It is evidently related to one of the most frequently used functionalities in photo editing software, namely image cropping, which is also true for Apple's own iOS photo app. Therefore, it baffles me how Serif Software does not deem it necessary to fix this bug with the utmost urgency. Therefore, I also understand why you feel unheard as a customer. Such experiences affect both the company's and the product's image, something I am very aware of in my own work. There are many layers and focused efforts involved in prioritization, but it is a better investment than a tarnished reputation or outright customer loss. Just now, I opened Affinity Photo for a very rare occasion to verify, and I can confirm that the error still persists in the retail version of Affinity Photo on an iPad Pro. Quote I simply no longer believe that there are any professional graphic designers here. Everything follows suit. Just everything.
Dan C Posted February 26, 2024 Posted February 26, 2024 I'm very sorry to hear you feel this way, I certainly understand. I can confirm that I've 'bumped' this issue once again with our team, however I have also escalated this to my manager - who will be raising this further with the development and management teams. I hope to see this issue fixed shortly in an upcoming beta. kartoffeltree 1 Quote
Jose.rios Posted February 26, 2024 Posted February 26, 2024 4 hours ago, Dan C said: I'm very sorry to hear you feel this way, I certainly understand. I can confirm that I've 'bumped' this issue once again with our team, however I have also escalated this to my manager - who will be raising this further with the development and management teams. I hope to see this issue fixed shortly in an upcoming beta. Many thanks for your attention and support. Quote
Jose.rios Posted May 26, 2024 Posted May 26, 2024 Hello again Dan. One year has passed and no solution for this basic functionality has been released. Personally I do not know how a company can focus on new functionalities leaving behind or beside the solutions for reported bugs. i really hope you and your company can take quick action on this matter. Quote
Dan C Posted May 29, 2024 Posted May 29, 2024 I'm very sorry to hear this issue remains present in the 2.5 update - I can confirm this is still logged as an open bug with the development team at this time. I appreciate this is very similar to my previous replies above, though unfortunately I can only continue to 'bump' this issue and escalate it internally with the relevant members of staff to request a fix. I have once again done this for you, as well as requested for my manager to chase this escalation internally, to try and understand when our users can expect this function to be fixed. I hope this helps & our sincerest apologies once again. walt.farrell 1 Quote
Jose.rios Posted August 22, 2024 Posted August 22, 2024 Dear Dan. Just to share with you my formal disappointment and frustration about this issue which remains in latest released version. I feel ignored, obviously not by you but from your company. It’s simple inaceptable. Quote
Jose.rios Posted October 1, 2024 Posted October 1, 2024 Hello Alain Dan. How can we as customers get an answer to our requests. It’s a basic functionality!!! please add your manager to this complaint. It’s just unacceptable to not have a solution or at least an answer. I wonder what would be the result if I begin to ask for help to canvas team and sharing this post as example of the bad customer experience we are having. waiting for your answer. Quote
Staff NathanC Posted October 12, 2024 Staff Posted October 12, 2024 We understand your frustration with this issue still remaining unresolved, but can only continue to bump the issue to escalate as mentioned previously, I have done this again for you and will pass your complaint along internally. As soon as there are any updates to the issue internally the Serif Info bot will automatically reply to this thread with further information. Quote
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