Pinned documents automatically unpinned when opened

[Clau_S]

According to Affinity Photo 2 Help

Quote

Recent—shows recently opened documents, which can be pinned to make them permanently available.

but once the pinned document has been opened, the pin gets removed, making pinning pretty useless.

Affinity Photo v 2.10 (but I've seen this behaviour before) on Windows 10

 

 

[MikeTO]

Hi, I can't see your screen recording (it's completely blank for me).

This new feature is referring to the Recent tab in the New Document dialog. You can hover over a thumbnail to pin it. I can't duplicate any problem with those pins. Is this the feature you are referring to?

[Clau_S]

25 minutes ago, MikeTO said:

Hi, I can't see your screen recording (it's completely blank for me).

This new feature is referring to the Recent tab in the New Document dialog. You can hover over a thumbnail to pin it. I can't duplicate any problem with those pins. Is this the feature you are referring to?

I think there was a problem with my video or codecs. I could see it correctly on my pc but the bottom half was completely green on my iPad. I re-uploaded it.
Anyway, I know how to pin a document (and I do it in the video) or I couldn't tell "once the pinned document is opened" (i.e. the document has been pinned). What I was showing in fact is that after a pinned document is opened, it is removed from the Pinned section of Recent tab (i.e. it loses the pin), whereas it should stay there permanently.

[carl123]

22 minutes ago, Clau_S said:

What I was showing in fact is that after a pinned document is opened, it is removed from the Pinned section of Recent tab (i.e. it loses the pin), whereas it should stay there permanently.

Confirmed on Windows 11

It makes no sense to unpin them so presumably it is a bug

[MikeTO]

It's working on macOS so it must be a Windows issue.

[MikeTO]

One long shot idea - try starting the app while holding down Ctrl. Then clear the most recent documents. Then open a document, go back to New Document > Recents and pin it, and see if it sticks then.

[Clau_S]

38 minutes ago, MikeTO said:

One long shot idea - try starting the app while holding down Ctrl. Then clear the most recent documents. Then open a document, go back to New Document > Recents and pin it, and see if it sticks then.

There's no such a command, however I managed to clear the list with the one inside the program and... nothing changed.

If I pin the document while it's open, I'll find it in the pinned section the next time, but opening again will remove the pin. Pinning a document every time I'm working on it cannot be the proper way for this feature to work.

[PetervL]

Same problem here.

[NathanC]

Hi @Clau_S,

I've replicated this issue across the three apps on Windows and logged it with the developers. 

[Timespider]

Yes I have the same issue, pins be un-pinned when opened.
I'm using windows 11.

[Bartosz Borecki]

Any news about resolving this issue? It is still present in latest beta 2.3.0.2165... Pinned documents get unpinned after opening them in Photo, Designer and Publisher on Windows 10. It was like this since "pinning" feature appeared in V2 (I think).

It would be great if the fix was implemented in version 2.3 😀

[walt.farrell]

51 minutes ago, Bartosz Borecki said:

It would be great if the fix was implemented in version 2.3 😀

Probably not in 2.3, as it is pretty complete at this point and almost ready for release.

Generally the first time we know something has been fixed (at least for recently reported bugs using their new tracking tools) is when the Serif Info Bot posts that a fix is available and tells us where it is fixed.

[Bartosz Borecki]

11 hours ago, walt.farrell said:

Generally the first time we know something has been fixed (at least for recently reported bugs using their new tracking tools) is when the Serif Info Bot posts that a fix is available and tells us where it is fixed.

Thank you for clarification Walt 👍

[Ed Lyons]

I keep losing my pinned files also. It happens across all three Windows 11 apps.

[Affinity Info Bot]

The issue "Recent dialog- Pinned documents are automatically unpinned when opened" (REF: AF-951) has been fixed by the developers in internal build "2.4.0.2279".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.