totjoss Posted May 19, 2023 Share Posted May 19, 2023 Hello ! I've updated Affinity Photo to version 2.1.0 and since then I'm having trouble with exporting a transparent image in PNG. By default the settings will export transparency, but whenever I change any advanced settings (fi. disabling metadata), the transparency is gone. Here is a preview of the issue : And setting "Cache" option to transparent or assigning a profile doesn't do anything. We have to use the "PNG" preset to get transparency back, but every advanced settings will be reset. I didn't have this problem in previous version 2.0.4. Thanks in advance for your help ! Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted May 19, 2023 Share Posted May 19, 2023 Change the Matte back to transparent. Yours mine Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
totjoss Posted May 19, 2023 Author Share Posted May 19, 2023 That's what I meant by Quote And setting "Cache" option to transparent or... When I click the transparent option, nothing happens, the matte remains white. Quote Link to comment Share on other sites More sharing options...
gfalc Posted May 19, 2023 Share Posted May 19, 2023 I am seeing the same thing in Designer after updating this morning to 2.1.0. Previously matte could be set to transparent, now when you click it to set transparent, it flashes and reverts to white. I can't work like this so I'm going to try uninstalling and reverting to a previous version until this is fixed. Quote Link to comment Share on other sites More sharing options...
R C-R Posted May 20, 2023 Share Posted May 20, 2023 FWIW, it is working correctly for me in both AD & AP V2.1.0 on my Mac. Are those of you seeing this problem running the Windows version? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Ron P. Posted May 21, 2023 Share Posted May 21, 2023 I can confirm there seems to be a bug here. The only way I can get the transparent background is to ensure the Document is set as so (Document>Transparent Background). 2023-05-21 03-30-01.mp4 Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
totjoss Posted May 21, 2023 Author Share Posted May 21, 2023 33 minutes ago, Ron P. said: I can confirm there seems to be a bug here. The only way I can get the transparent background is to ensure the Document is set as so (Document>Transparent Background). 2023-05-21 03-30-01.mp4 What you're showing is not the same and is not a bug. Of course a document has to be transparent in order to be exportable as transparent. 😉 In my case, you can see on the screenshots that my document is transparent from the beginning, but the matte option doesn't work properly. Quote Link to comment Share on other sites More sharing options...
Return Posted May 21, 2023 Share Posted May 21, 2023 Don't know if it got resolved in the 2.1 release version but there was a report of something similar. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted May 21, 2023 Staff Share Posted May 21, 2023 I will log this with our developers totjoss 1 Quote Link to comment Share on other sites More sharing options...
debraspicher Posted May 23, 2023 Share Posted May 23, 2023 It seems to be triggered by tampering with the v Advanced area in my tests. The key is to use a profile/preset with transparency added correctly. Don't tamper with the bottom area... of course that makes adjustments difficult... A workaround is possible however if you need to make changes in that section. Go to Matte>Swatches and select the No Fill swatch from there. It will take. Dan C and Corgi 1 1 Quote Link to comment Share on other sites More sharing options...
Corgi Posted May 23, 2023 Share Posted May 23, 2023 It's also a bug (2.1.0, Windows 10) in that upon starting Designer and going into the Export window for the first time, the Matte thumbnail is pure white (no red slash through it) even though there is no matte actually selected. Following the suggestion from @debraspicher of selecting the "no matte" option in the Swatch panel fixes this. Closing Designer and re-opening it can restore the default of "no matte" as well, even though the color thumbnail is incorrect. Quote Link to comment Share on other sites More sharing options...
debraspicher Posted May 24, 2023 Share Posted May 24, 2023 5 hours ago, Corgi said: It's also a bug (2.1.0, Windows 10) in that upon starting Designer and going into the Export window for the first time, the Matte thumbnail is pure white (no red slash through it) even though there is no matte actually selected. Following the suggestion from @debraspicher of selecting the "no matte" option in the Swatch panel fixes this. Closing Designer and re-opening it can restore the default of "no matte" as well, even though the color thumbnail is incorrect. What you described is what happened on my end on first run of Export panel post-update, but I couldn't reproduce it again. It was like the issue was under the hood and I could still produce a PNG with transparency. I wasn't 100% sure if it was even a bug because I thought perhaps another setting elsewhere was overriding the swatch. It could be the nature of the bug causes a bad "default" state (default=First rendering of the Export Window after the offending update) that loads the boolean for the matte swatch incorrectly and the problem may be how it's stored, maybe not how it is "read" into code, if I were to make a basic guess. My memory may be imperfect because I was so busy just trying to get proper output and couldn't care less about doing testing at the time. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 24, 2023 Staff Share Posted May 24, 2023 Just to confirm, our team have found multiple issues with the Matte dialog when exporting, and I have surmised these in the below post - As @debraspicher found above (thanks for this!), there is a workaround to this issue in the meantime, which I have included as a screen recording in the above post. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Fossil Posted May 25, 2023 Share Posted May 25, 2023 Not only did I find this bug, I have a temporary workaround: if you swap to Swatches for the matte color picker, you can pick a transparent swatch and it will work. However, when you NEXT go to export, the matte will look like white again ... however it will still export as if you've set transparent - so I guess that is actually ANOTHER bug of a slightly different kind - it's showing a matte color instead of transparent, but still performing the transparent export. Also, there is a FURTHER bug for export of images with transparent content... and this bug exists in older versions such as 2.04 as well. If you export in PNG palette mode, some colors just vanish and are replaced with transparency, regardless of their alpha. I can see this problem on an image I have that has only 21 unique colors in it. I can understand that the alpha would be lost in palette images because the palette entries have no alpha but I cannot see any reason why opaque colors would simply vanish. I can understand colors that match the 'matte color' being turned into completely transparent. However, I had a white matte and black pixels were vanishing! e.g. Pure black pixels may just vanish altogether, even when the number of different colors in the image is very low. Palette export with a transparent color is, to put it bluntly, completely BROKEN for PNG 2.x on PC. Finally, even with no meta-data or ICC data, exported PNGs that are not in palette format are larger than they need to be, with sub-optimal compression of completely transparent areas. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 25, 2023 Staff Share Posted May 25, 2023 1 hour ago, Fossil said: However, when you NEXT go to export, the matte will look like white again ... however it will still export as if you've set transparent - so I guess that is actually another bug of a slightly different kind. Thanks for the further info Fossil, I had missed this detail in my previous testing and I will be sure to include this with the development log now! 1 hour ago, Fossil said: If you export in PNG palette mode, some colors just vanish and are replaced with transparency, regardless of their alpha. I can see this problem on an image I have that has only 21 unique colors in it. While I can understand the alpha being mangled in palette images because the palette entries have no alpha but I cannot see any reason why opaque colors would simply vanish. e.g. Pure black pixels may just vanish altogether, even when the number of different colors in the image is very low. Palette export is to put it bluntly, completely BROKEN for PNG 2.x on PC. Can you please provide your Affinity document, exported PNG and screenshot of your export settings which show this issue, so that I can further investigate this and report it to our developers as required? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted June 12, 2023 Staff Share Posted June 12, 2023 The issue "PNG with Selection Only shows white background after toggling Embed ICC profiles" (REF: AFP-6164) has been fixed by the developers in internal build "2.1.1.1847". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. totjoss 1 Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted June 14, 2023 Staff Share Posted June 14, 2023 Build 2.1.1 (build 1847) is now available as a Customer Beta We would appreciate you trying the beta build for yourself to check that the fix listed by Serif Info Bot above has been fixed for you. If it has NOT been fixed please post into the announcement post rather than here. Quote Link to comment Share on other sites More sharing options...
totjoss Posted June 28, 2023 Author Share Posted June 28, 2023 On 6/14/2023 at 5:16 PM, Serif Info Bot said: Build 2.1.1 (build 1847) is now available as a Customer Beta We would appreciate you trying the beta build for yourself to check that the fix listed by Serif Info Bot above has been fixed for you. If it has NOT been fixed please post into the announcement post rather than here. Sorry for the late reply, I've downloaded the version 2.1.1 and it is fixed ! 👍 Thanks again ! Dan C 1 Quote Link to comment Share on other sites More sharing options...
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