Megan Posted March 3, 2016 Share Posted March 3, 2016 Hi, I can't seem to use Affinity photo anymore, I can get so far with lots and lots of lag time, spinning wheel etc and I finally finished a photo and went to export and it completely stops responding. I have tried reseting the default settings, I have rum my mac through first aid, no problems. I have restarted it. I have increased the RAM usage setting in Af as per someones suggestion. Nothing works. I am not very tech savvy so I don't know what else to do. This is now constant and never ending. It has become unusable. Its funny because it used to be fine??? Can anybody help me please. I have attached a screen shot of the computer system I am using ...but like I said it used to work fine. Also when my CPU goes through the roof there is nothing else open except Activity monitor. I am using Ox S El Capitan 10.11.3 Quote Link to comment Share on other sites More sharing options...
David4 Posted March 3, 2016 Share Posted March 3, 2016 Been there. Done That. For me, the main thing is to use control button. The simplest way to get this taken care of, is go to launch pad. While holding down control, click on AP icon. I dialogue comes up. Be sure to 'select all', and clear. When AP starts up again, you will need to update your preferences. They will have been nullified. Let us know if this was the correct answer, and that it worked. Cheer, David Quote Link to comment Share on other sites More sharing options...
Megan Posted March 3, 2016 Author Share Posted March 3, 2016 Hi David4 I tried that, I don't get any pop up window....I was wondering if that was now obsolete???? so I went into AP preferences and reset it there....but still no luck! Yeah funny how I don't get that pop up window on Control Click or Click Control. But thanks for trying... :)....Ok, I mucked up, I re read your post and went to launch pad and did what you said and I got the pop up and selected all and cleared it. Silly me was trying to get it from my dock. Thanks again.....now to see if its fixed it... Quote Link to comment Share on other sites More sharing options...
Megan Posted March 3, 2016 Author Share Posted March 3, 2016 Ok that did not fix it! It stopped responding and my CPU went up to 99.7%. Had to force quit it again. Anybody else had this problem? Quote Link to comment Share on other sites More sharing options...
Uuiop Posted March 3, 2016 Share Posted March 3, 2016 Hi Megan. Have you tried restarting your Mac? Try a 'Safe Boot' by restarting and pressing the Shift key (as for capital letters) before the chime. There will be lots of horizontal flickering on the screen to remind you that this is Safe Boot. Startup will be slow, as will the first startup after Safe Boot. This process clears all sorts of caches and other bits and pieces that might be off-colour which is why it may take a little time. Be patient :angry: and don't forget to restart normally (no Shift key) afterwards. Just possibly it may help to repeat this process a second time. You might need to trash your existing Affinity Photo from your Applications folder and re-download and install from the App store. 4GB of Ram is modest, and installing more may help to avoid this sort of issue. Make sure you have at least 12% to 15% free space on your hard drive. OSX loves wriggle room! Quote Link to comment Share on other sites More sharing options...
Madame Posted March 3, 2016 Share Posted March 3, 2016 Hi I think you got an good suggestion in your other thread. https://forum.affinity.serif.com/index.php?/topic/18612-lag-spinning-wheel-crashing-cpu-usage-98-help/&p=86067 Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Megan Posted March 3, 2016 Author Share Posted March 3, 2016 Thanks Madame and Uuiop, will try tomorrow as is Late here...will post if it works or not...thanks again. Quote Link to comment Share on other sites More sharing options...
Megan Posted March 3, 2016 Author Share Posted March 3, 2016 Hi...back again.. :rolleyes: I have uninstalled it and reinstalled it, works again for some time the stops responding and CPU is at 98-99%. Its unusable....I keep sending the reports to apple. Quote Link to comment Share on other sites More sharing options...
Uuiop Posted March 4, 2016 Share Posted March 4, 2016 Hi Megan. As suggested, this could be a problem with your OSX setup rather than Affinity. Did you try a Safe Boot as above? Quote Link to comment Share on other sites More sharing options...
Megan Posted March 4, 2016 Author Share Posted March 4, 2016 Hi Uuiop.....no not yet I have to look up how to do that.....scared of buggering up everything. Thanks Quote Link to comment Share on other sites More sharing options...
Uuiop Posted March 4, 2016 Share Posted March 4, 2016 Hi Megan, the instructions were included with my suggestion. This is a normal thing to do, nothing scary. Quote Link to comment Share on other sites More sharing options...
Megan Posted March 4, 2016 Author Share Posted March 4, 2016 Hi Uuiop, I did the safe boot and I think it has helped a little. For instants there seems to be less lag time (I have just tried one photo) and it did export without stopping even though I noticed it still took CPU near 100%! But it didn't stop responding like it usually has so maybe we are onto something. What I am waiting to see now is as I do more processing will it slowly start to happen again. So I need to do say around ten more photos to be sure. Will post if it starts having problems again....so until then thanks and lets hope in stops hanging and not responding. I haven't tried it on tiffs yet. Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 5, 2016 Share Posted March 5, 2016 (edited) Megan, one of the standard troubleshooting techniques for problems like yours is to create a test user account, then log into that account & see if the problem persists. If it does not, you know there is something in your normal user account that is causing it & there is no need to reinstall the OS or the app you are having problems with. This is easy to do by following the steps in the linked Apple support document. Edited to add the word "not" to get the logic right. Sorry for any confusion that might have caused. Edited March 5, 2016 by R C-R Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Megan Posted March 5, 2016 Author Share Posted March 5, 2016 Thanks R C-R, I will give that a try too, wow everybody is teaching me something new so grateful for all the help. davcoll 1 Quote Link to comment Share on other sites More sharing options...
David4 Posted March 5, 2016 Share Posted March 5, 2016 Megan, I'm wondering if your file sizes at 'tiff' are way to big...... That might have been my problem... I no longer have a problem even with large file sizes. If by chance it this issue happens again, then I will go to "launchpad', hold down the 'control' key and click on AP icon in 'launchpad', and reset all the settings to 'clear'. Very interesting....I, Me, David, cannot repeat what I told you ! ! ! ! ! ! Kind Regards, David Quote Link to comment Share on other sites More sharing options...
Megan Posted March 6, 2016 Author Share Posted March 6, 2016 Yes I'm wondering that too David4, thanks I will do that! Quote Link to comment Share on other sites More sharing options...
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