AF Photo 2 crashing when exporting jpeg files

[sammybee]

Hi all I have been using AF Photo V2 for a few months now and never had issues. But for the past week the app is crashing when I go to export the finished image. It is now happening every second time i need to edit an image.

I am not computer savvy so really dont know how to fix this. I heard from this forum somewhere that it could be fixed by unchecking  the "enable OpenCL compute acceleraton" and it did fix the crashing for a bit but starting crashing again just an hour later.

I use AF Photo 2 on a laptop running Windows 10 and have more than enough RAM on the drive.

Any help would be appreciated. cheers

[Affinityconfusesme]

which version of the software are you running?

[Affinityconfusesme]

2.0.4 or 2.10.1790?

 

[sammybee]

11 hours ago, tzvi20 said:

which version of the software are you running?

I'm using version 2 and never installed version 1

[sammybee]

11 hours ago, tzvi20 said:

which version of the software are you running?

Version: 2.0.4.1701 

[Affinityconfusesme]

• version 2.0.4 for the retail version and 2.1.0.1790 for the beta versions are the latest releases of each version of the software. If you go to help then check for update you can check if you have the latest version of the retail versions.

[sammybee]

Thanks, I just checked for updates by clicking on Help in the app and for my version being 2.0.4 and its says that my app is up to date. 

[Dan C]

Hi @sammybee,

Thanks for your report and I'm sorry to hear you're having trouble!

Can you please open the Affinity app and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Secondly, can you please provide a screenshot showing your export settings when this crash occurs?

Many thanks in advance

[sammybee]

14 hours ago, Dan C said:

Hi @sammybee,

Thanks for your report and I'm sorry to hear you're having trouble!

Can you please open the Affinity app and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Secondly, can you please provide a screenshot showing your export settings when this crash occurs?

Many thanks in advance

 

14 hours ago, Dan C said:

Hi @sammybee,

Thanks for your report and I'm sorry to hear you're having trouble!

Can you please open the Affinity app and navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Secondly, can you please provide a screenshot showing your export settings when this crash occurs?

Many thanks in advance

Hi Dan C, thank you very much for your message. I have taken photos of the settings you need. thank you.

[Dan C]

Many thanks for providing these for me!

One of the main causes of crashing is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html?wapkw=UHD 620

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install from the above site.

Once downloaded and installed, please restart your computer and then launch the Affinity app again, then try exporting once again.

If this continues to crash, can you please confirm what location you are trying to export to? (ie local disk, cloud folder, network/USB drive)

Please do let me know how you get on here

[sammybee]

So sorry for the delay in getting back to you! I have been unwell! Thank you so so much for your help! Once I feel better I am going to try and fix the problem with your instructions. Thank you again I really do appreciate all your help. have a lovely day.