License Activation not working despite correct email and password

[lrm23]

On Sunday, I lost access to Affinity Photo. I logged into my computer and accessed Affinity and was given a License Activation screen. Upon entering my correct email and password, I was given a "Please try again in a moment" message (see attached). Note: I get this same message despite putting in the wrong or right password. I purchased the Affinity Photo 2 license on April 27th and have been using it fine until now. I've tried uninstalling and reinstalling Affinity Photo 2 as well as restarting my computer multiple times. 

[walt.farrell]

Welcome to the Serif Affinity forums.

Perhaps this FAQ article will help resolve your problem, especially the part about what to do with the "Please try again" message.

 

[lrm23]

Thanks! this fixed it.

[walt.farrell]

You're welcome.