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Posted

For Photo, Designer, & Publisher I am getting an update available alert, but when I click download, it runs a quick progress bar and disappears. After awhile I restart the program but it still says I am on version 2.0.0. 

I have tried doing this and also restarting, I'm not sure what I actually need to do to get these windows versions to update. 

Posted

I assume you installed Affinity from the Serif website or the apps would have updated automatically through the App Store by now. If the update process isn't working you can download the updates manually. Sign in to the Serif store (store.serif.com), click your profile icon in the upper right corner, and then click Downloads & Product Keys.

Posted

I'm not sure what's going on, @LightCreator, and I'm a bit confused by your description.

  1. If you're running the MSIX version of the V2 applications, you should have an Install button, not a Download button. And when you click Install you would get a progress bar.
  2. On the other hand, if you're running the EXE/MSI version of the V2 applications, you would have a Download button, but when you click it you would not get a progress bar. Instead, your web browser would open to the download page, where you would manually download the files you need, and manually install them.

So before offering further advice, I'd like to have a clarification from you.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted
20 minutes ago, BRIAN1 said:

 Nearly 2 minutes to load back to Adobe elements

 

???

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted
6 hours ago, walt.farrell said:
  1. If you're running the MSIX version of the V2 applications, you should have an Install button, not a Download button. And when you click Install you would get a progress bar.

Walt, I apologize. I am using the MSIX version, and the button does indeed say install. The bar above says downloading, and it shows for about a second, then the whole box goes away. 

 

I also tried doing what Mike suggested, and tried to download and install the MSIX from the store, but when I try to run it, it says that sideloading is not permitted, even after allowing apps from anywhere in my settings. 

Posted

What version of Windows are you running? Can you show us the output of the winver command (run from a command prompt) and from Windows Settings, About, System?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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