Hi to everyone, my problem starts today after I tried and open a CR2. file in persona when I wento to save the changes to the file Affinity Photo 2 crashed and the situation keeps repeating, I just wish this trouble can be solve, thank you.

[Lerman]

Affinity Photo 2-2023-04-07-194402.ips

[Paul Mudditt]

Welcome to the Forums!

Can you do a screen recording (Shift - Cmd - 5) and upload that here and if possible can you upload an example CR2 file that has this problem so that we can repeat the steps you are doing.

[Lerman]

Good morning, here the files you have requested me, the error keep repeating and that have never happened  Affinity its such a good software, any way thank you. Hope it can be solve.

Also I have tried to reset the software and reinstalling but same problem.

_MG_5183.CR2

[Ldina]

I downloaded your CR2 file and it Develops and opens fine on my 2017 MacBook Pro (Intel), running OSX 13.2.1. So, it appears your CR2 file is okay. Try changing some of your Performance Settings, such as hardware acceleration, and see if that helps. 

[Lerman]

Hi Ldina, that is a good point, my hardware acceleration in performance is gray out so it can not be handel and you are running OSX 13.2.1 and I upgraded to mac os ventura 13.3 I don't know, Thank you.

[Ldina]

Also, I am on Photo v2.0.4...I'm not sure what version you are using. 

[Lerman]

Also, I am in Photo V 2.0.4 and as I refered my minuscules settings window when click in Perfomance is grayout, any help...

 

Thanks Ldina.

[Ldina]

Here are my Performance settings. You may want to try clicking on the "Display" dropdown menu and selecting a different option. When I select "Metal" the Hardware Acceleration is not grayed out. Try a few settings to see if any help.