Affinity Photo 1.10.6 crashes when opening a file or creating a new document

[Andra]

My Affinity Photo stopped working after macOS Ventura 13.3 update

Seems like the hardware acceleration stops working, I turned off hardware acceleration for now.

[MikeTO]

Hi @Andra and welcome to the forums. You didn't say when it crashes but I assume it's when launching or when opening/creating a document.

Please try starting Affinity with Ctrl held down (press it immediately after clicking the icon to avoid opening a context menu). It will bring up a window from which you can clear your defaults. Please advise if that solves the problem for you.

Cheers

[Boob Ross]

Hi MikeTO, 

I'm having the same problem with a crash on launch after clicking the app button. I can't get the control key to work, the app crashes before anything else happens. Is there another way to clear my defaults?

 

Thanks

[MikeTO]

Well you could try going into this folder (which may require revealing hidden system folders in macOS) /Users/username/Library/Application Support/Affinity Designer/ and in there deleting preferences.dat and new documentpanelstate.dat. That's just two things and I don't know if they're the source of your problem.

It might be better to wait for Serif or somebody else to provide a suggestion. You should also click Report in that dialog and provide the crash report here in the thread for Serif.

Good luck

[Boob Ross]

Thanks Mike,

I threw the app into the trash, emptied and redownloaded from the Appstore. Problem solved.