Soud Posted March 29 Share Posted March 29 Hi, I was having some issues earlier while trying to pay for the V2 Universal License. The payment finally went through but I haven't received the license via email / in my account details. Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 29 Share Posted March 29 Hi @Soud Please read here: Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.2792) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3693) Affinity Suite V 2.3 & Beta 2.3 Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys If you see a light at the end of the tunnel, it may be an oncoming train! Link to comment Share on other sites More sharing options...
Staff SFurniss Posted March 29 Staff Share Posted March 29 @Soud I've looked under your Affinity Store account using the email address connected to your forum account, and it looks like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Here's a link to a post covering failed payments. It gives advice on various measures you can take to avoid this happening again in the future. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
Soud Posted March 29 Author Share Posted March 29 hi @Komatös , Thank you for your quick response, I took the steps but am offered a free 30 day trial? so it seems my payment might not have been registered Quote Link to comment Share on other sites More sharing options...
Soud Posted March 29 Author Share Posted March 29 thank you @SFurniss , will look into it. Hopefully will. get this resolved soon. Quote Link to comment Share on other sites More sharing options...
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