Affinity Publisher Beta 2.1.0.1732 : error , The program does not start after installing this update

[SrJoMeR]

the program does not start, it closes immediately

[Hangman]

Hi @jorge sicom and welcome to the forums…

Try launching Publisher while holding the Ctrl key and when the Clear user data window appears, click the Clear button at the bottom right of the window and then see if Publisher launches successfully…

If not let us know…

[Pauls]

If you are on a Mac can we see a crash report?

[Graham Paterson]

Just uploaded beta for all 3 applications.  All display "affinity Designer 2 Beta quit unexpectedly."

 

 

Running on

Imac MacOS Monterey V. 12.6.3. 
4 GHz Quad-Core Intel Core i7
16GB 1867 MHz DDR3

 

 

[Graham Paterson]

Replace “Designer 2 Beta” with other 2 applications when launching them.

[MikeTO]

Hi @Graham Paterson and welcome to the forums. There are a lot of Mac users running the beta including on Monterey so I'm unsure why you're having difficulties. Please restart your Mac and try again. If that doesn't work, try uninstalling and reinstalling the betas. Also, please share the crash reports if you can. 

Cheers

[Pauls]

 

 

[Sean P]

On 3/23/2023 at 3:35 AM, jorge sicom said:

the program does not start, it closes immediately

 

13 hours ago, Graham Paterson said:

Just uploaded beta for all 3 applications.  All display "affinity Designer 2 Beta quit unexpectedly."

 

 

Running on

Imac MacOS Monterey V. 12.6.3. 
4 GHz Quad-Core Intel Core i7
16GB 1867 MHz DDR3

 

 

As Paul has posted above if you could post a crash report that would be helpful.

However we are aware of one issue that will cause the apps to crash on runup, if the Mac's UI has had the Highlight Colour tweaked outside of System Preferences.

Could you go System Preferences > General and then switch Highlight Colour to another item in the List and then attempt to run the apps up. Do they still crash? If not, change it back to your preferred colour in the list.

[Graham Paterson]

1 hour ago, Sean P said:

 

As Paul has posted above if you could post a crash report that would be helpful.

However we are aware of one issue that will cause the apps to crash on runup, if the Mac's UI has had the Highlight Colour tweaked outside of System Preferences.

Could you go System Preferences > General and then switch Highlight Colour to another item in the List and then attempt to run the apps up. Do they still crash? If not, change it back to your preferred colour in the list.

Changing the highlighted colour in the list seems to have worked. All 3 programs launch correctly.

[Sean P]

1 minute ago, Graham Paterson said:

Changing the highlighted colour in the list seems to have worked. All 3 programs launch correctly.

Wonderful! Thanks for getting back to us and letting us know

Just to add this should be fixed in the next build for others who maybe affected by the issue!

[SrJoMeR]

I include Failure Report, perform the cleanup preference and if it works

error publisher.rtf

[Sean P]

Thanks for that! Looking at your report I believe the app is crashing due to having the Fields Panel left open. When this is visible and the 'Documents Section' is expanded without a document open, the app will crash. 

This is something we do have logged and should be fixed in the next build. 

In the meantime if you hold down Ctrl and run the app up, you should be able to tick the 'Reset Studio' checkbox and click Clear. This will reset the studio, which will close the Fields Panel and hopefully allow you to get the app running.