Can not create files from categories other than "Print ready"

[Komatös]

Possibly this problem has been addressed before, but my search did not find any corresponding threads.

Since the update to version .1730, I can only recreate documents from the "Print ready" category. When trying to create a new document from all other categories, the dialog box closes and after a few seconds the programs close as well. Also, I can no longer open existing documents, the programs show the open status in the upper right corner and then close after a short time without error log.

Neither a reset with ctrl nor an uninstallation including a manual deep clean and reinstall did not help.

For counter-testing, I uninstalled all programs of version .1730 again and then installed version .1709. With this version I could then create new documents again and/or open existing ones.

After I have updated again to the version .1730, I can create as described at the beginning, again only documents from the category " Print ready ". 

I also find it strange that I had to reactivate after the update to the .1730.

 

Tested with .msi version.

Edited March 22, 2023 by Komatös
Additions and corrections

[EmT]

Hi @Komatös

We've not been able to replicate this behaviour, could you update to the latest Beta build .1732 and see if the issue persists

[MikeTO]

Is this in all 3 apps or just 1 app?

Is it all non-Press Ready presets or just the Print presets that aren't working? i.e., can you create an XGA or iPhone document?

Is it crashing when creating the new document, when clicking the Create button, or when choosing the preset?

Are the presets customized in any way? What happens if you drag the Print category below the Press Ready category?

What happens if you choose a preset and change the width and height before clicking Create?

What happens if you drag one of the presets from the Print category (one of the ones that doesn't work) to the Press Ready category (which is working) and then choose that preset and create a new document?

Do all the other tabs for the New dialog (Account, Recent, Templates, Samples) work correctly?

[Komatös]

@MikeTO

All presets are stock

With Affinita Photo, I can only select presets from the "Printer Ready" category.
With Affinity Publisher and Designer, I can also select Web and Architecture.

Affinity Photo already closes when I click from New to Samples or Other and back to New on the home screen. 

Even after resetting (ctrl), clicking on New causes Affinity Photo to close immediately.

I now have disabled hardware acceleration on all three programs out of desperation. And now I can select all categories in the programs.

I am wondering why the programs worked with hardware acceleration active prior version .1730?
 

[MikeTO]

3 hours ago, Komatös said:

@MikeTO

All presets are stock

With Affinita Photo, I can only select presets from the "Printer Ready" category.
With Affinity Publisher and Designer, I can also select Web and Architecture.

Affinity Photo already closes when I click from New to Samples or Other and back to New on the home screen. 

Even after resetting (ctrl), clicking on New causes Affinity Photo to close immediately.

I now have disabled hardware acceleration on all three programs out of desperation. And now I can select all categories in the programs.

I am wondering why the programs worked with hardware acceleration active prior version .1730?

Hi, the fact that it's quitting when you click to the other tabs in the New Document dialog such as Samples indicates the problem is with the settings for that dialog. This dialog is somewhat unique in that it has its own saved state. EmT from Serif will know more than me, but maybe there is a Windows equivalent to the Mac newdocumentpanelstate.dat file. If you're not sure what you're looking for and aren't comfortable deleting files like this please wait for EmT to provide further guidance.

[Komatös]

Hi @MikeTO

Hello

thank you for your help. Unfortunately deleting the settings file did not help.

 

@EmT

On my system the directories with preference and configuration files are stored in two positions. Namely in \AppData\Roaming\Affinity\Photo\2.0 (Beta) and in my user directory \.affinity\Photo\2.0 (Beta).

I am also wondering why the uninstall dialog of Windows shows the beta installations twice, even though they were installed only once!

Edited March 23, 2023 by Komatös
Screenshot added!

[EmT]

Hi @Komatös

Do have the MSIX and EXE Beta versions installed?

Where did you install the EXE to? Did you install the application then move the folder structure elsewhere?

[Komatös]

Hi @EmT

I install the msi versions. And the programs are not moved by me. 

What I do not understand is that the programs worked with hardware acceleration until version .1714. Since the update to the .1730/32 I have to disable hardware acceleration. 

And in the meantime, there were no driver updates for the graphics card either.

[EmT]

@Komatös
Could you try uninstalling all 6 versions (if you can) and reinstalling the beta so you are starting from scratch, then let me know if the same thing is occurring. 

[Komatös]

18 minutes ago, EmT said:

@Komatös
Could you try uninstalling all 6 versions (if you can) and reinstalling the beta so you are starting from scratch, then let me know if the same thing is occurring. 

Yes I could, but it was only one folder per program in the Windows Programs folder.

I had also deleted all other directories of the beta versions to have a clean reinstallation.

I had already done a clean reinstallation with the .1714. The error does not occur. Only after the update to the .1730 I could only select document presets of the categories "printer ready" and "architecture". With Affinity Photo it is now so that the start selection box is no longer displayed. I first have to disable hardware acceleration by holding down the ctrl key. See the gif video.

[EmT]

Hi @Komatös
Could you provide your crash reports please?
Could you also try changing the RGB colour profile to Adobe RGB on document creation and see if that still crashes?

 

You could also try installing the MSIX versions and see if the same issue occurs please.

 

Can you attach a copy of your log.txt, you will find it in the location below.
%userprofile%\.affinity\Photo\2.0 (Beta)\

[Komatös]

Hi @EmT

Unfortunately, there are no crash reports. And under %userprofile%\.affinity\Photo\ there is no 2.0 (beta) directory. The directory is created under %appdata%\affinity\photo\2.0 (beta).

Maybe the backtrace dump will help you.

 

Log.txt 0d8c5839-0633-42aa-8d7a-ca7ae4df6cf6-dump.dmp

[Sean P]

Hi Komatös,

Thank you very much for those,

Looking at the crash report it is crashing in Intel's OpenCL driver (igdrcl64.dll) which makes sense that turning off OpenCL prevents the crashing.

It does appear as though there is a slightly new Arc driver available (only a couple of weeks newer mind), so it would be worth trying that, but I suspect it might not make a difference.  

However I will get this logged with your crash report and passed over to development.

[Komatös]

4 hours ago, Sean P said:

Hi Komatös,

Thank you very much for those,

Looking at the crash report it is crashing in Intel's OpenCL driver (igdrcl64.dll) which makes sense that turning off OpenCL prevents the crashing.

It does appear as though there is a slightly new Arc driver available (only a couple of weeks newer mind), so it would be worth trying that, but I suspect it might not make a difference.  

However I will get this logged with your crash report and passed over to development.

Hello Sean,

thanks for the info. Unfortunately it doesn't work even with the latest driver (31.0.101.4255).

I'm just wondering why it worked without complaint until version 2.1.0.1714 with hardware acceleration.

[Sean P]

7 minutes ago, Komatös said:

Hello Sean,

thanks for the info. Unfortunately it doesn't work even with the latest driver (31.0.101.4255).

I'm just wondering why it worked without complaint until version 2.1.0.1714 with hardware acceleration.

Thanks for that - thats a real shame! 

We're currently working with Intel and AMD trying to improve OpenCL for all users, unfortunately as a consequence of one of these changes (between 1714 and 1720) it looks like things may have gone slightly backwards for you.  

[Affinity Info Bot]

The issue "App crashing creating RGB document whilst running in OpenCL on Intel Arc A770 Graphics" (REF: AFP-6077) has been fixed by the developers in internal build "2.1.0.1769".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.