mopani Posted March 16, 2023 Posted March 16, 2023 I'm running a Mac laptop with OS 12.6.3, using Publisher 2.0.4 which I've bought and am using for the first time. I'm thoroughly familiar with Photo and Designer. I'm unable to export Publisher files to PDF with hyperlinks that render intact, meaning they don't work. If I turn off 'hyperlinks' in the PDF menu they don't work either. I'd appreciate some help please because this is why I bought the app. Thank you. Quote
walt.farrell Posted March 16, 2023 Posted March 16, 2023 What are the symptoms of "they don't work"? Do they not look like hyperlinks? Does the PDF viewer prevent clicking on them? Do they go to the wrong place if you click on them? Something else? What PDF export Preset are you using? What viewer are you using to view them? What do the hyperlinks point to? Can you provide a sample .afpub document that illustrates the issue, and the PDF you exported from it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
mopani Posted March 16, 2023 Author Posted March 16, 2023 Thank you. By 'don't work' I mean that if I tick the hyperlinks option I get an error message on export and if I don't the document renders as a pdf but the hyperlinks aren't functioning, ie my PDF viewer (Adobe Acrobat, latest version for Mac OS) prevents clicking on them. The hyperlinks on my document look like hyperlinks and the hyperlink panel tells me that they are hyperlinks and has no warnings of any kind. Using a browser the hyperlinks point to valid links - I've tested them. I'm unable to generate a preview or at least I haven't waited long enough to see one. My pdf export preset is digital (high quality) but I've tried others and still get the error message. As requested I've attached a sample .afpub document that illustrates the issue, and the PDF I exported from it (this has no hyperlinks ticked obviously otherwise I wouldn't have been able to export it). Thanks again. wyness-pdf-problem.pdf wyness-pdf-problem.afpub Quote
Staff Pauls Posted March 17, 2023 Staff Posted March 17, 2023 Its the email hyperlink causing the problem - try deleting it and recreating Quote
mopani Posted March 18, 2023 Author Posted March 18, 2023 That's fixed it. Thank you for the assistance. Quote
walt.farrell Posted March 18, 2023 Posted March 18, 2023 On 3/17/2023 at 6:25 AM, Pauls said: Its the email hyperlink causing the problem - try deleting it and recreating Specifically, the trailing space it contains. Deleting the space would fix the problem. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
mopani Posted March 18, 2023 Author Posted March 18, 2023 Got it fixed, thanks for your help. walt.farrell 1 Quote
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