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Designer 2.0.4 trouble opening Adobe .ai file


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I have an .ai file created by an unknown, but, presumably, current version of Illustrator. When I open it in Designer 2.0.4 I see only the white background but the file is 1.1Mb. This is on a iMacPro running MacOS 13.2.1

I have Illustrator CS6 on another boot drive which runs Mac OS 10.14.6 and it can open the file properly with that.

 

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Hi @Hib Halverson and welcome to the forums…

When you open the .ai file in Designer do you see any layers in the layers panel?

if you do, select the layers in the layers panel and then take a look at the transform panel to see the X, Y coordinates for your selection and if it shows some bizarre numbers change them to X=0, Y=0 to see whether you can now see your .ai file.

If not, could you upload the file in question so we can take a look to try and determine what the issue is…

Affinity Designer 2.4.1.2344 | Affinity Photo 2.4.1.2344 | Affinity Publisher 2.4.1.2344
Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8
MacBook Pro 16GB, macOS Monterey 12.6.8, Magic Mouse

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I cannot check right now, but my guess would be that the file was not exported in compatibility mode, and does not contain the PDF that Affinity requires.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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22 minutes ago, Hib Halverson said:

Eventually, if you check for that let me know, please.

As far as I can see, there's a very basic PDF container around a bunch of proprietary data that Affinity won't be able to handle. So my best guess is that Compatibility Mode (or whatever the option is named in Illustrator) was not enabled.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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"walt.farrell"...you are freakin' awesome dude!

I fired up my iMacPro on OS10.14.6, opened the file with P'shop CS6, then saved the errant design, giving it a new name and saving in "compatibility mode", then shutdown, restarted in 13.2.1, opened Designer 2.04 and, VIOLA! there was the document ready to be worked on.

Thanks so much for your help!

 

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You're welcome, Hib :) 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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