Doesn not open a V1 file

[Lillino]

Hello guys,
I'm using Publisher V2 updated to today March 13, 2022. I can't open a file (portfolio including images and texts) produced in January 2022 with the previous version of the software. By clicking on the file, Publisher V2 opens the normal box representing the upload of the file. But stay still! And then you can't close the program, because it says there is a file open and you have to wait for it to load. But that doesn't happen.
At the moment, therefore, I unfortunately have to work on the file using the old version of Publisher, which fortunately I had not uninstalled.

thanks

[Michail]

44 minutes ago, Lillino said:

I'm using Publisher V2 updated to today March 13, 2022. I can't open a file (portfolio including images and texts) produced in January 2022 with the previous version of the software. By clicking on the file, Publisher V2 opens the normal box representing the upload of the file. But stay still! And then you can't close the program, because it says there is a file open and you have to wait for it to load. But that doesn't happen.
At the moment, therefore, I unfortunately have to work on the file using the old version of Publisher, which fortunately I had not uninstalled.

Welcome to the forums here 
- What do you mean by "upload"?
- Is it possible for you to provide us with the file?

[Hangman]

@Lillino,

Which platform are you on, Mac or Windows... Two things to try...

1. Reboot your Mac/PC and then see whether or not Publisher will then launch and open your file.
2. Do a factory rest of by holding the Ctrl key when launching Publisher, the first three boxes in the Clear User Data dialogue are checked by default, so just click clear and let Publisher launch and see if that fixes the issue and you can now open your file.

Note: The factory reset will revert back to the default UI and means any custom changes you've made to the tools, toolbar and general UI layout will need to be reset but if you've not made any then you won't see any changes...

 

 

[Lillino]

15 hours ago, Michail said:

Welcome to the forums here 
- What do you mean by "upload"?
- Is it possible for you to provide us with the file?

For Michail: 

Thanks! No "upload" is a Google Translator error, sorry .) I meant something like "the progress bar showing the file opening...".

Unfortunately I can't upload the file, it's a working file and I'm not allowed to..

 

15 hours ago, Hangman said:

@Lillino,

Which platform are you on, Mac or Windows... Two things to try...

1. Reboot your Mac/PC and then see whether or not Publisher will then launch and open your file.
2. Do a factory rest of by holding the Ctrl key when launching Publisher, the first three boxes in the Clear User Data dialogue are checked by default, so just click clear and let Publisher launch and see if that fixes the issue and you can now open your file.

Note: The factory reset will revert back to the default UI and means any custom changes you've made to the tools, toolbar and general UI layout will need to be reset but if you've not made any then you won't see any changes...

 

 

For Hangman:

Windows 11 Pro!

Thanks for the suggestions, I tried them both but nothing to do... Do you think that reinstalling the program altogether could be useful?

 

thanks

[Hangman]

4 minutes ago, Lillino said:

Unfortunately I can't upload the file, it's a working file and I'm not allowed to..

Hi @Lillino, you could certainly try reinstalling the software just in case it has for some reason not installed correctly...

With regards the file itself, if you still have no joy and since it is a working file, you can request a Private Dropbox link by replying to this post and the team at Serif will provide a secure upload link for you which means only they can see the file. They would then be able to take a look at it to try and determine what the issue is.

But certainly try the reinstall option first and let us know how you get on.

[Lillino]

1 minute ago, Hangman said:

Hi @Lillino, you could certainly try reinstalling the software just in case it has for some reason not installed correctly...

With regards the file itself, if you still have no joy and since it is a working file, you can request a Private Dropbox link by replying to this post and the team at Serif will provide a secure upload link for you which means only they can see the file. They would then be able to take a look at it to try and determine what the issue is.

But certainly try the reinstall option first and let us know how you get on.

Perfect! I will follow your suggestion, first try to reinstall and then ask for secure upload

[Michail]

12 minutes ago, Lillino said:

Do you think that reinstalling the program altogether could be useful?

I have my doubts about that, but you can try.
Have you tried opening the file again in V1 and saving it (under a different name)?
If there are not too many pages, you could also delete individual pages one after the other (copy!!) and save again. This way you will find out if objects on a certain page are the cause of the problem.

[Lillino]

Just now, Michail said:

I have my doubts about that, but you can try.
Have you tried opening the file again in V1 and saving it (under a different name)?
If there are not too many pages, you could also delete individual pages one after the other (copy!!) and save again. This way you will find out if objects on a certain page are the cause of the problem.

hi michail, yes, only rename and doesnt work. I will try to modify some pages!

[Lillino]

Ok, I've made all the attempts but none work. So I ask as Hangman suggested me a Private Dropbox link to upload the file which I can't open with V2 version.
However, I noticed that even opening it with the old version, several images were lost. But probably this is only due to the fact that some connections have been lost.

Thanks

L

[Hangman]

Hi @Lillino, have you successfully been able to open other Publisher files in V2? If so then that would suggest that the software is okay but based on some of the images being lost when opening the file in V1 it's sounding more likely that the file in question may have some corruption ...

One of the Serif staff will provide a Dropbox link for you so they can take a look...

[Lillino]

Yes I can open old files without problems...

[Lillino]

I'm rebuilding the file with Publisher V2, copying and pasting those pages that are left and are visible with PV1. Sometimes, pasting an image, the V2 crashes. Maybe then some image file has problems?
In any case, I'm in a hurry and this is the only way to get back to work!

[Hangman]

Hi @Lillino I have requested that someone from the Serif team to send a Dropbox link for you so I’m hoping that will happen though I know they are extremely busy… Having said that I suspect they will likely reach the same conclusion as it does sound as though some of your images may be corrupt and are subsequently causing the crashes you’re experiencing.

I think the approach you are adopting is a sensible one and is exactly what I would have done. Are you able to re save or re export the original versions of the photos causing the crashes and then re import them?

[Lillino]

Hi @Hangman Yes, I can easily import "the crashing photos" from their original location without having to "recreate" them: I re-import the originals and it doesn't create any problems...
Another minor annoyance is this: I've set up my margins and guides. Inside the various boxes I left the background white, while every time I restart the program they appear gray. So I have to go into the margins and guides options and set it back to white :((

[DWright]

Hi @Lillino,

Can you please use the Dropbox link below to send me the V1 file that you are unable to open in V2

https://www.dropbox.com/request/bGi1Zn0b0EJfyQ90MasT

[Lillino]

52 minutes ago, DWright said:

Hi @Lillino,

Can you please use the Dropbox link below to send me the V1 file that you are unable to open in V2

https://www.dropbox.com/request/bGi1Zn0b0EJfyQ90MasT

HI!

Clicking your link I obtain this: "The selected file request was closed, deleted, or never existed."

[DWright]

My apologies can you please used the new Dropbox link below to send me the file

https://www.dropbox.com/request/9ep2joz3PWLyPNF4jw2X

 

[Lillino]

3 hours ago, DWright said:

My apologies can you please used the new Dropbox link below to send me the file

https://www.dropbox.com/request/9ep2joz3PWLyPNF4jw2X

 

done!

[Hangman]

Hi @Lillino,

Thanks for uploading the file... @DWright will take a look at your file and can hopefully then identify if there are any issues of corruption with the file itself and let you know accordingly...