[Solved with given solution] Corrupted afphoto file

[keena]

Hey there,

today my affinity photo has crashed, either due or right after saving and I cannot re-open it anymore.
And due to the error message window blocking any other input, I cannot save the last working layers (if any is corrupted - doesn't look like that on this view) or load one of the docs snapshots...

It is said that the doc is corrupted and must be closed.

Of course my backup system was not working either at this time and so I feel pretty helpless right now.

As I've read in the other threads there is a chance that some content or even the entire file can be restored, so that's why I'd like to ask how to actually do that, please? Or is this limited to the devs?

[keena]

Oh btw, I've uploaded the file to my ftp for the case I cannot do this myself but the devs(?).
But since this is private, I would like to hand the link personally in a DM.

Thank you, have a nice day!

[keena]

Okay, after some break I re-tried this:
 

• Create any new document
• Embed the corrupted file
• Edit the embedded file by double-clicking the icon in the layer window (this will open in a new window)
• Create another new document, which meets the same layout settings (resolution, DPI, color)
• Drag and drop all layers from the editing embedded doc to the new one
• Save

This fixed the problem for me. Probably I was lucky, but when you read this by having the same problem, you might give this a shot.
I had to realign my pack of layers and lost my snapshots, but whatever, my entire work is back again.

[Dan C]

Hi @keena,

Many thanks for letting us know you've been able to recover this file and we're certainly sorry to hear this has occurred.

If you wish we can provide this document to our development team with some more information regarding your setup, in order to help reduce the chance of this occurring in future updates, however as you've been able to recover the file yourself this isn't a necessity - please let me know if you would like a private upload link for this file and I can provide one here for you, but you way wish to simply continue working on your recovered file, the choice is yours