do you offer money back

[roblee007]

I want buy Affinity Photo V2

[Old Bruce]

There is a trial application available. It is at the very bottom of this page

https://affinity.serif.com/en-gb/photo/

It will work for 30 days, that means if you start today (march 4th) then it will stop working on April 3rd regardless of how many times or days you actually used it.

[Alfred]

You are strongly advised to make use of the 30-day free trial:

https://store.serif.com/get/photo-2/trial/mac/

https://store.serif.com/get/photo-2/trial/windows/

However, any purchases from the Affinity Store (not from the Microsoft Store or the Mac App Store) are covered by a 14-day money back guarantee:

https://store.serif.com/help/#returns

[roblee007]

Cannot use trial anymore, because I downloaded it when was MSIX install version only. However, I never installed it then.

Now it doesn't let me use trial version at all.

Thank you.

[roblee007]

Like I said before I no longer can use trial, because I downloaded MSIX installer before. I decided then to wait for EXE installer.

[debraspicher]

They do have a 14 day return policy.

https://store.serif.com/en-us/help/#returns

[PaulEC]

 

1 hour ago, roblee007 said:

I want buy Affinity Photo V2

Click on "Affinity" at the top of this page, that will take you to the Affinity store where you can buy it.

[Alfred]

1 hour ago, roblee007 said:

Cannot use trial anymore, because I downloaded it when was MSIX install version only. However, I never installed it then.

Now it doesn't let me use trial version at all.

Thank you.

 

45 minutes ago, roblee007 said:

Like I said before I no longer can use trial, because I downloaded MSIX installer before. I decided then to wait for EXE installer.

What error message(s) do you get? The trial clock doesn’t start running until the first time you launch the app, so if you haven’t even installed it the trial should still be available to you.

[roblee007]

I don't get any error messages but it says "trial expired".

Well, I don't remember now, but if I did install it I didn't use it.

Now I like to try it before I buy it.

[walt.farrell]

10 minutes ago, roblee007 said:

Well, I don't remember now, but if I did install it I didn't use it.

Now I like to try it before I buy it.

If the Trial won't run for you now, then you will have to depend on the 14-day refund period, I think, unless you can try the Trial on a different computer.

[roblee007]

Thank you.