AcreativeMotif Posted March 2, 2023 Share Posted March 2, 2023 (edited) I have a proposal due TODAY and the Apublisher file keeps crashing whenever I attempt to open it. I need help ASAP. The crash report is attached. Here is dropbox link to the file. https://www.dropbox.com/s/dah7hua8pk5x7ax/Built%20Environment%20DEI%20Analysis%20University%20of%20Washington%20HFS.afpub?dl=0 Please help me open this file! Crash Report.docx Edited March 2, 2023 by AcreativeMotif Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 2, 2023 Staff Share Posted March 2, 2023 Hi @AcreativeMotif, Welcome to the forums. This file is opening fine for me, which suggests it's one of the links to your files that's causing the crash on your end. There was a file which had a link to the root of dropbox which I've removed (this was your front cover). If this still crashes on open for you, I would advise to rename the CARTERDEVGROUP folder in your dropbox. This will "break" all the links so they load as missing (so it's in a similar state to my machine which is opening the file). If you then re-link all the files to the renamed folder your document should look the same as before and hopefully be fixed Built Environment DEI Analysis University of Washington HFS-rs.afpub MC909 and AcreativeMotif 2 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
AcreativeMotif Posted March 2, 2023 Author Share Posted March 2, 2023 Thank you. The file opened. Thank you for removing the linked cover page. Life saver. Jon P 1 Quote Link to comment Share on other sites More sharing options...
AcreativeMotif Posted March 3, 2023 Author Share Posted March 3, 2023 "There was a file which had a link to the root of dropbox which I've removed (this was your front cover)." In the future, is that something i can do if I had that problem again. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 3, 2023 Staff Share Posted March 3, 2023 We think that we have a work around in the latest 2.1 beta. The file should have not crashed for you even in that state. (Click here to join the customer beta ) As to the cause of the broken Dropbox file path, I don't know if we have found a recipe to create that, so as far as I know it can still occur. However a document in that state would load as missing in 2.1.0.x (is my understanding). Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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