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Posted

After opening the program and then opening a photo it crashes and just closes the program. When I reopen the program all info and work is lost.   This is a recent development.    I also haven't been able to get a shortcut on my desktop, something that most programs allow you to do when you first install them.  Has to be on my task bar where I really don't want it.    I really wish I could get the shortcut and have a stable program so I could uninstall ver 1, which I love and runs almost flawlessly.

  • Staff
Posted

Hi @saxdaddy welcome to the forums,

I would initially suggest disabling Hardware Acceleration under Edit > Preferences > Performance and then restart the app to see if this has any impact.

If it still crashes upon opening a file, could you provide me with a few recent crash reports? The below thread details how to find these.

You can create a desktop shortcut for the app from the apps folder, see the thread below for more information on this.

 

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