kearn Posted February 18, 2016 Share Posted February 18, 2016 Hi, Acquire Image does the initial overview scan OK (says Overview Scan), but Hide Details, Scan and all the detail choices on the right side of the window are grayed out and inaccessible. So there's no control and no final output. The it's-in-process icon keeps turning next to the scanner's name under Devices. I'm using the latest driver, OS 10.10.4 and Photo 1.4. I tried updating the driver, clearing Photo on start up. Acquire Image did work a few months ago with all the same pieces except it had the prior driver. Which didn't work the last few days so I tried updating the driver to no avail. Any fixes for this? Kearney Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted February 19, 2016 Staff Share Posted February 19, 2016 Hi kearn, Are you able to acquire an image from your scanner using image capture app. Quote Link to comment Share on other sites More sharing options...
kearn Posted February 19, 2016 Author Share Posted February 19, 2016 Hi DWright, Yes, if you mean the image capture app that comes with the scanner (Canon IJ ScanGear Starter EX). I don't see any problems using that app. I don't have any other app besides that one and Affinity Photo that "acquire" images (Photoshop is gone). Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted February 19, 2016 Staff Share Posted February 19, 2016 I mean the one that comes with the OS X, If you press cmd + space and type Image Capture it will show you the app. Quote Link to comment Share on other sites More sharing options...
kearn Posted February 19, 2016 Author Share Posted February 19, 2016 That one works fine, both for a simple scan of the whole document or or a part, with further details specified on the right hand side. Quote Link to comment Share on other sites More sharing options...
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