Designer, Publisher, Photo V1 will not start

[jazz cabbage]

I use all three programs (most recent versions of  v1) pretty regularly on my work PC, which is running Windows10 21H2 (Build 19044.2604). They were working fine on Thursday, February 16 when I left. I tried starting each up for a project this morning (February 21), and none will start. Display adapter is a Intel HD Graphics 4600. 

There is no splash screen. 

There is no process to kill. 

I see the spinning wheel for a second, then nada. 

I've tried holding CTRL, loading in admin mode, clearing/disabling the font cache, restarting, reinstalling, restarting AND reinstalling. Nothing seems to work. I need to use these pretty regular, so any help getting these going again would be greatly appreciated. 

[jazz cabbage]

I have since downloaded a copy of the v2 trial. That won't start either. This is quite confusing. 

[jazz cabbage]

Here's an error from Windows Event Viewer

 

- System     - Provider       [ Name] .NET Runtime     - EventID 1026       [ Qualifiers] 0       Version 0       Level 2       Task 0       Opcode 0       Keywords 0x80000000000000     - TimeCreated       [ SystemTime] 2023-02-22T03:09:35.0888573Z       EventRecordID 74232       Correlation     - Execution       [ ProcessID] 0       [ ThreadID] 0       Channel Application       Computer *****       Security - EventData       Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.SEHException at Serif.Affinity.Application..ctor() at Designer.Application.Main(System.String[])

[Dan C]

Hi jazz Cabbage, 

This sounds likely to be an issue with compatibility of the intel video driver with OpenCL.

Could you try disabling this via the following methods:

v1

 

v2

 

Lee

[jazz cabbage]

Hey Lee, thanks for the assist. 

The preferences already have the following line:

<UseHardwareAcceleration>False</UseHardwareAcceleration>

line.

[jazz cabbage]

I went back an uninstalled all Windows updates since last week, KB5022728 and KB5010472, as their descriptions indicate they were updates to the .NET framework. 

Programs now start.