Andy Birder Posted February 18, 2023 Posted February 18, 2023 I have just purchased and started using a new higher spec Dell laptop for photo editing using V1 initially before I upgrade to V2. I am now getting random horizontal lines appearing after developing from RAW to jpeg or PNG file (see attachment example)which did not occur previously. I have tried it with three different external memories with the same result. If I use the basic built in Windows Photos app it converts without issue. Any ideas? TIA Quote
walt.farrell Posted February 18, 2023 Posted February 18, 2023 You may have a problem with OpenCL support in your graphics card. Open Preferences, switch to Performance, and disable Hardware Acceleration (OpenCL) and see if that helps. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Andy Birder Posted February 18, 2023 Author Posted February 18, 2023 32 minutes ago, walt.farrell said: You may have a problem with OpenCL support in your graphics card. Open Preferences, switch to Performance, and disable Hardware Acceleration (OpenCL) and see if that helps. Thank you Walt, that appears to have done the trick - wouldn't have found that in a month of Sundays! walt.farrell 1 Quote
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