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random crash when zooming


rikkarlo

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When I zoom by pressing ctrl + mouse wheel, or by pressing space+ ctrl and left click,  I experienced several crashes while working on a jpg picture (3000x3000pxl more or less ) captured with my smartphone (google pixel 6). Before the crash the operations I performed where liquify, change exposure and contrast in develop persona, but the crases happened when I returned in the photo persona a fiew minutes after the previous operations right after I've used the clone stamp or patch. it does not happen as soon as I open the file, only after a while I'm working (like 5 or 10 minutes). might it be connected with some sort of flooding of the histiry or the ram?

I can't attach an example file because it happens very often (this morning it happened 5 times with 5 different files, and it also happenend before very often, it happened also with version 1, in version 1 I experienced crashes while selecting and while zooming)

Both my GPU drivers and affinity itself is updated at the latest version. 

I have windows 11 with a Nvidia RTX2060, 32 GB ram, and an i7 processor 10th gen (my pc is the MSI GS66 stealth)

hardware acceleration based on OpenCL is disabled.

 

I attached the last crash report I found in the folder C:\Users\....\.affinity\Photo\2.0\CrashReports\reports

But I'm not sure if it's the correct one since the date is not correct. 
 

11c296fd-f39e-4269-acaa-81655aefd96b.dmp

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  • 2 weeks later...
  • Staff

The issue "App hangs when zooming" (REF: AFD-6338) has now been fixed by the developers.
This fix is included in build 2.1.0.1706 (or later) which is already available as a customer beta and will be included in the next release.
Customer beta builds are announced here and you can participate by following these instructions.

If you still experience this problem once you are using that build version (or later) please make a new thread referencing this one.

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