MisoBrew Posted February 7, 2023 Posted February 7, 2023 I created a file with multiple artboards in Designer V2 on a Mac and then tried to open the file in Designer V2 on my 2020 iPad Pro. Designer V2 will immediately crash when trying to open the document without displaying any warning. I tried to open it through OneDrive, iCloud and local storage. Nothing works. What's going on? 230207_Usability.afdesign Quote
walt.farrell Posted February 7, 2023 Posted February 7, 2023 To start, can you confirm what release of Designer 2 you have installed on your iPad? From the application home screen, you can see that info if you click on the Account icon. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
MisoBrew Posted February 7, 2023 Author Posted February 7, 2023 I'm on iPadOS 16.3 with Designer V2 2.0.4.5 walt.farrell 1 Quote
Alfred Posted February 7, 2023 Posted February 7, 2023 Also crashes for me in AD version 2.0.4.5 on iPadOS 15.7.3. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
AlainP Posted February 7, 2023 Posted February 7, 2023 Same here, it crashes Designer 2 and Photo 2, latest versions, ipad Pro 4th gen, ipados 16.3. It works fine on my PC. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" - Mac mini M2-Pro - 16 gb
Dan C Posted February 8, 2023 Posted February 8, 2023 Hi MisoBrew, I've taken a look at the file you've provided and there's certainly something not quite right with it. On Windows, if you edit one of your embedded documents, it appears with no layers, which only become visible once a new document is created using a snapshot from it. How were the embedded documents created and do you have one we could examine, I'm not sure I trust the ones in the file are fully intact. Lee Quote
MisoBrew Posted February 8, 2023 Author Posted February 8, 2023 Hi Lee, my "workflow" with this document was: Create an artboard Take a screenshot of a page (Safari on iPad) and save it as a PDF Drag the pdf onto the artboard Does this answer your question? Quote
Dan C Posted February 8, 2023 Posted February 8, 2023 I'm taking a guess that you "share" the page as a PDF rather than as a screenshot. I've conducted a test on a random page exported from iOS's web>PDF conversion and I can recreate my embedded layers issue but not the crashes so far. Could you send a crash file following these instructions? Lee Quote
MisoBrew Posted February 8, 2023 Author Posted February 8, 2023 Hi Lee, I take the screenshot, then on the very top of the screen I chose "Full Page" -> "Done" -> "Save PDF to Files" I'm attaching an IPS file. Designer iPad-2023-02-08-184228.ips Quote
MisoBrew Posted February 15, 2023 Author Posted February 15, 2023 Hey, same thing still happening under iPadOS 16.3.1 - and I haven't heard back in a week. Quote
MisoBrew Posted February 22, 2023 Author Posted February 22, 2023 Hey @LeeThorpe, it's been two weeks since I first reported this issue. Is there any way to get in touch with Serif directly and escalate this? I've paid for a product that is not working as intended - I guess asking for support is not too much. Quote
Dan C Posted February 22, 2023 Posted February 22, 2023 1 hour ago, MisoBrew said: Hey @LeeThorpe, it's been two weeks since I first reported this issue. Is there any way to get in touch with Serif directly and escalate this? I've paid for a product that is not working as intended - I guess asking for support is not too much. This is Serif directly, as this is a bug, it sometimes takes time to investigate. This appears to be a linked issue and has been reported so hopefully should be resolved soon. Lee Quote
Staff Affinity Info Bot Posted May 26, 2023 Staff Posted May 26, 2023 The issue "PDF's created in safari export Placed into Publisher/Designer when opened on desktop causes layer/object issues." (REF: AFB-7256) has been fixed by the developers in build "2.1.0.1806". This fix is in the current customer release. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us Quote
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