Al Loan Posted February 5, 2023 Share Posted February 5, 2023 Hi, My program is now shutting down when I try to create a mask in the brush tool / refine / Output selection. What's up? this was working ok up until the upgrade. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted February 5, 2023 Share Posted February 5, 2023 It will help them if you can find a crash report Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Al Loan Posted February 5, 2023 Author Share Posted February 5, 2023 0680c101-e6f2-4c17-9dc3-c2cc34f00fb7.dmp Please see the attached Quote Link to comment Share on other sites More sharing options...
Al Loan Posted February 5, 2023 Author Share Posted February 5, 2023 please see the attached 0680c101-e6f2-4c17-9dc3-c2cc34f00fb7.dmp Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 7, 2023 Staff Share Posted February 7, 2023 Hi AI Loan, Thank you for providing the crash logs, while I am looking into them please could you tell me if you have tried reinstalling the 2.0.4 update at all? Does this happen every time you try to create a mask or is it intermittent? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Al Loan Posted February 7, 2023 Author Share Posted February 7, 2023 Hi, I apologize, I tried running similar masking routines last night and all worked accordingly. Not sure why I was experiencing crashing of the program. Regardless it sorted itself out and all is good. Cheers, Quote Link to comment Share on other sites More sharing options...
Al Loan Posted February 9, 2023 Author Share Posted February 9, 2023 Ok, this is not fixed. The program continues to crash. This time it shut down whilst stacking Astro photos, very frustrating!! How do I reinstall? I looked for updates and it returns that I'm running the most current version. Please help Quote Link to comment Share on other sites More sharing options...
RichardMH Posted February 9, 2023 Share Posted February 9, 2023 Try holding control when you start it and do a reset. Quote Link to comment Share on other sites More sharing options...
Al Loan Posted February 9, 2023 Author Share Posted February 9, 2023 No luck, Same issues, this all started when I updated the program version. I need this fixed ASAP please. What are the next steps. Can you please send me a link to the former version. It worked fine Quote Link to comment Share on other sites More sharing options...
RichardMH Posted February 9, 2023 Share Posted February 9, 2023 Former versions should be in your account. You can download from there. Quote Link to comment Share on other sites More sharing options...
Al Loan Posted February 10, 2023 Author Share Posted February 10, 2023 Morning, the downloading of the previous version does not appear to be an option. The latest issue is the program now crashes whilst stacking astro photos. What is the fix for this? I purchased this program specific to stack / process astro related photos. much appreciated. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 10, 2023 Share Posted February 10, 2023 14 hours ago, RichardMH said: Former versions should be in your account. You can download from there. 1 hour ago, Al Loan said: the downloading of the previous version does not appear to be an option. Prior versions, for users who purchased from Serif via the Affinity Store, are available at https://affinity.store/update/windows/photo/2 (These should also work if you purchased a Universal license via the Microsoft Store, but I don't know if they will work if you purchased an individual application license via the Microsoft Store.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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