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[Windows 11] Designer 2.0.4 freezing / crashing randomly with common actions for no apparent reason

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So, these crashes have been happening in different (new and old) documents. The hardware acceleration is enabled.

It just happens, a freeze, the software stops responding, I wait but it never responds. So when I click on the window the Windows warning pop-up (the software is not responding, it wants to wait.... bla bla bla) so I close and open it again.

I can work on a document for 10min and a standard action like moving something or clicking on a layer causes it to freeze which results in a crash.  Or I can work for 30min, 1h, 2h without problems, until suddenly it happens.... any action, anything at all can trigger it, even selecting an object may trigger the freeze.

Sometimes I work from start to finish and nothing happens, it's completely random, but frequent.

2.0 Vanilla (unpatched) did not have this problem, I think it started from the first patch.

I still have 1.0 installed, the freeze/crash does not happen there.


My System


Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B360M AORUS Gaming 3
BIOS: F15b (type: UEFI)
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 32768MB RAM

I can't find the Designer 2 crash report location, the only one available here is 1.0. nor can I find information on the location of the 2.0 report




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  • 3 weeks later...
  • Staff

The issue "App hangs when zooming" (REF: AFD-6338) has now been fixed by the developers.
This fix is included in build (or later) which is already available as a customer beta and will be included in the next release.
Customer beta builds are announced here and you can participate by following these instructions.

If you still experience this problem once you are using that build version (or later) please make a new thread referencing this one.

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