svenland Posted February 2, 2023 Posted February 2, 2023 (edited) Hi. My computer crashed with my webplus program and my product key. I got a new computer and have downloaded a new (old) version of webplus but my key is lost. i have bought webplus earlier and have been a registered customer. When i try to log in to your website to get my key, i get a message on screen that i am not registered. How can i get my key? Edited February 2, 2023 by svenland additional info
Staff SFurniss Posted February 2, 2023 Staff Posted February 2, 2023 @svenland Old legacy accounts are now closed. Unfortunately we are no longer able to provide replacement downloads or product keys to software of this age. Apologies for any inconvenience.
Staff StevenS Posted February 2, 2023 Staff Posted February 2, 2023 Hi @svenland, welcome to the Affinityforum. Our Legacy accounts have now been archived and unfortunately it is no longer possible to access user accounts or the product keys that were generated. If you still have the software installed and registered on another machine you can locate the product key by selecting Help > Registration Wizard from the within the software. Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
PaulEC Posted February 2, 2023 Posted February 2, 2023 If it's any help, if you can retrieve your Product key, the Registration number for all products is 881887 (you don't need/ can't get one from Serif). Acer XC-895 : Windows 11 Home : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5 Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc
svenland Posted February 2, 2023 Author Posted February 2, 2023 Thank you all for your answers. I will try the suggested solution from StevenS. 🙂👍
svenland Posted February 2, 2023 Author Posted February 2, 2023 Can not find the "help" button or what it is, where the registration wizard is supposed to be. A little more detailed description of how to find it would be appreciated. I am not a computer wiz..... just a guy who "clicks and play" . Any more advanced than, click, install, play, is magic to me......
emmrecs01 Posted February 2, 2023 Posted February 2, 2023 2 hours ago, StevenS said: If you still have the software installed and registered on another machine you can locate the product key by selecting Help > Registration Wizard from the within the software. These instructions apply to the installation on your old computer. I no longer have Webplus installed but Help is a menu item towards the top left corner of the main workscreen. Click on it and a dropdown menu opens which includes "Registration Wizard". HTH Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
svenland Posted February 2, 2023 Author Posted February 2, 2023 My old computer has crashed and is not possible to start again...... I don't have this program installed in other units. @emmrecs01Thank you for your reply.
PaulEC Posted February 2, 2023 Posted February 2, 2023 There is a support forum for the old, legacy software, but if you don't have a note of the Product Key, I doubt if there is much else you can do. https://punster.me/serif/ svenland 1 Acer XC-895 : Windows 11 Home : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5 Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc
Staff Leigh Posted February 3, 2023 Staff Posted February 3, 2023 The below FAQ should help. Locking this thread as this forum is for Affinity apps.
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