amber.1 Posted January 31, 2023 Share Posted January 31, 2023 Hi, I was working on a file and then it became corrupted. Please could you help try recover it. Thanks DOC.afpub Quote Link to comment Share on other sites More sharing options...
Seneca Posted January 31, 2023 Share Posted January 31, 2023 41 minutes ago, amber.1 said: Please could you help try recover it. Can you please try the following method first. No guarantees but it might just work. Quote 2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4. iPad Pro (10.5-inch) • 256GB • Version 16.4 Link to comment Share on other sites More sharing options...
amber.1 Posted January 31, 2023 Author Share Posted January 31, 2023 hi, I have tried this and it didn't work Quote Link to comment Share on other sites More sharing options...
Seneca Posted January 31, 2023 Share Posted January 31, 2023 I tried to open your file in Publisher 2 and Designer 2 with no luck, sorry. Have you updated to the latest versions of your Affinity apps. If you are still in v1 then try to update to the latest v1 releases. If that doesn't work then, hopefully, support can chime in. Quote 2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4. iPad Pro (10.5-inch) • 256GB • Version 16.4 Link to comment Share on other sites More sharing options...
amber.1 Posted January 31, 2023 Author Share Posted January 31, 2023 its most up to date version Quote Link to comment Share on other sites More sharing options...
Mr. Doodlezz Posted January 31, 2023 Share Posted January 31, 2023 I have tried the following, but to no avail: Mentioned Workaround in Publisher V2 (latest release) – »Failed to open document« (corrupt file) notification, no further options, document failed to load. Mentioned Workaround in Publisher V1 (latest release) – »Failed to open document« (corrupt file) notification, no further options, document failed to load. Simply opening the file in Publisher V2 (latest release) – 1. Opening legacy document notification followed by 2. »Failed to open document« (corrupt file) notification, document failed to load. Simply opening the file in Publisher V1 (latest release) – »Failed to open document« (corrupt file) notification, no further options, document failed to load. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted February 24, 2023 Staff Share Posted February 24, 2023 Hi @amber.1 welcome to the forums & apologies on the late reply, Since your file is not recoverable by normal means, I can log your file with the developers to see if it can be recovered, however unfortunately I can't guarantee if it's possible or when your file is likely to be recovered. We would also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, please can you also tell us the following: 1. Which Operating System are you using? 2. Which version of Affinity did the file last get saved in? 3. What drive type was the file last saved to (select more than one if needed)? Local disk USB disk/Flash disk Google Drive folder OneDrive folder iCloud folder Dropbox folder Network location Other (please specify) Since I can't guarantee if/when your file will be recovered, I would suggest looking into alternative means to see if you can retrieve your file via a backup, one example of this is Time Machine Snapshots on Mac: https://support.apple.com/en-gb/HT204015 Quote Link to comment Share on other sites More sharing options...
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