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Unusable Apps on 2.0.4


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Auto updated all 3 apps to 2.0.4 and now none of them work.

I am currently running 16.3 but I just updated that after the apps (all 3) failed to work on 16.2.

The apps will either not load past the splash screen at all or it will load and open but my live work show as blank boxes instead of previews and I am unable to click or interact with the app at all. I am facing the same issue with all 3 apps.

I have tried a fresh reinstall with Photo only as I don’t want to lose the work in Designer or Publisher if I don’t have to. 

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34 minutes ago, kiarahataly said:

Auto updated all 3 apps to 2.0.4 and now none of them work.

I am currently running 16.3 but I just updated that after the apps (all 3) failed to work on 16.2.

The apps will either not load past the splash screen at all or it will load and open but my live work show as blank boxes instead of previews and I am unable to click or interact with the app at all. I am facing the same issue with all 3 apps.

I have tried a fresh reinstall with Photo only as I don’t want to lose the work in Designer or Publisher if I don’t have to. 

Did you try closing all apps and doing a Forced Restart ?

A forced restart initialises more of the iPad hardware than a normal power off/on.

 https://support.apple.com/en-gb/guide/ipad/ipad9955c007/ipados

Have you tried rebooting your Wifi router? 

Often easier to simply switch off wait 20 seconds then turn on again.

Have you tried reseting your iPad network settings ? 

You will need to enter Wifi passwords again but no data loss.

Settings -> General -> Transfer or Reset iPad -> Reset -> Reset Network Settings

 

 

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased
Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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Ok, now I have seen your video, the Forced Restart is my best bet.

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased
Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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6 hours ago, Paul Mudditt said:

Ok, now I have seen your video, the Forced Restart is my best bet.

Thank you for your response! I tried the forced restart with no luck. I also tried resetting the Wi-Fi, as well as turning it off altogether (iPad has data). I am still having the same issue with all 3 apps.

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48 minutes ago, kiarahataly said:

Thank you for your response! I tried the forced restart with no luck. I also tried resetting the Wi-Fi, as well as turning it off altogether (iPad has data). I am still having the same issue with all 3 apps.

Bit worried that the Forced Restart didn’t work, you did ignore the swipe to power off message and instead continuously held the power button without letting go until you saw the apple logo? It is so easy to get it wrong.

I would try the other options I mentioned above as well. Also close all open apps and delete photo if you can after saving all your work in an icloud folder, then do a forced restart again, then reinstall.

If none of these work the next step would be a full backup and restore cycle.

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased
Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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46 minutes ago, Paul Mudditt said:

Bit worried that the Forced Restart didn’t work, you did ignore the swipe to power off message and instead continuously held the power button without letting go until you saw the apple logo? It is so easy to get it wrong.

I would try the other options I mentioned above as well. Also close all open apps and delete photo if you can after saving all your work in an icloud folder, then do a forced restart again, then reinstall.

If none of these work the next step would be a full backup and restore cycle.

Thank you so much! I went ahead and deleted all apps once I realized I had a fairly recent copy of the most important works previously saved in the cloud.

The issue has been fixed after reinstalling all apps, double tapping on the splash screen and resetting the account data.

Not sure how or why that worked but I’m just happy it did, without losing *too* much work.

I appreciate your time and tips!

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17 minutes ago, kiarahataly said:

Thank you so much! I went ahead and deleted all apps once I realized I had a fairly recent copy of the most important works previously saved in the cloud.

The issue has been fixed after reinstalling all apps, double tapping on the splash screen and resetting the account data.

Not sure how or why that worked but I’m just happy it did, without losing *too* much work.

I appreciate your time and tips!

Glad you got it working !

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased
Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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