Bead Stars Posted January 26, 2023 Posted January 26, 2023 I have just purchased a universal licence but when I clink on the download button I just get a blank screen? I have messaged but no reply and when I call the office I just get a voicemail to say the office is now closed (at 11am on a Thursday). Please can you help and reassure me I have not just lost my money? Quote
walt.farrell Posted January 26, 2023 Posted January 26, 2023 Welcome to the Serif Affinity forums, @Bead Stars. What OS and browser are you using? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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