Affinity Photo, Frequent Crashes, White Balance Sliders Do Nothing To Photos

[touchdowntn]

I purchased the software only 1 day ago and I've already had several crashes in the middle of doing an edit.  The program seems to lag, says "Not Responding" at the top of the window, then crashes.  I lose all of the work I have done to the photo.  Also, in the develop mode adjusting the sliders or number values in "white balance" does nothing to the image.  Not a good first impression so far and glad I decided against buying Designer and Publisher until I became more familiar with the products.  Hoping this if fixed soon.  Window 10 (all current updates installed), I7 8550U, 16 GB.

Edited January 26, 2023 by touchdowntn

[touchdowntn]

I figured out the White Balance does not update until another slider is moved then the white balance adjustment shows a difference in the white balance in the photo.  I tried to click the arrow to reset the white balance on the photo and the software crashes when trying to reset the white balance.

[Patrick Connor]

@touchdowntn

Welcome to the Serif Affinity forums

2 hours ago, touchdowntn said:

I figured out...

You are correct. Sorry that Affinity Photo develop persona does this in build 2.0.3 It will be fixed in 2.0.4 which will likely be released this week. In the meantime you can alternatively use a white balance adjustment layer (instead of using the White Balance UI in the develop persona) as the adjustment method does work in 2.0.3.

[Csala Tibor]

Hello!

2.0.4 has just been released and unfortunately the error still exists. develop persona does not apply the whitebalance setting to other images :(

[Patrick Connor]

Sorry that you have experienced this problem with the 2.0.3 release of the Affinity Suite. 

We have now released 2.0.4 on all platforms, and using that build this problem no longer occurs.

[touchdowntn]

Thanks!  Downloading upgrade now.

[wim]

ln de update 2.0.4 werkt het niet, schaam je.

In 2.0.4 it works not, shame on you.

[Patrick Connor]

@wim

Sorry, you are correct, the slider issue was not part of the crash fix that I posted about. I will notify the UI team 

[wim]

It is with raw files, one does not have to search for so long, perhaps solved faster.

[Csala Tibor]

On 1/28/2023 at 12:09 PM, Patrick Connor said:

@wim

Sorry, you are correct, the slider issue was not part of the crash fix that I posted about. I will notify the UI team 

I'm a product photographer. I often have to apply the same settings to 200-300 photos. Since 2.0.3 the white balance issues persist. They said this would be fixed with the 2.0.4 update, but no. When do you think the problem will be solved? This makes it very difficult to do my job. (Sorry the grammatical errors, Google Translater 😁)

[Komatös]

@Csala Tibor

You can change the values by typing the numbers by hand.

[Csala Tibor]

1 hour ago, Komatös said:

@Csala Tibor

You can change the values by typing the numbers by hand.

thanks, I know, but 200-300 photos is inconvenient, but for now there is nothing else. 😞

[Old Bruce]

5 hours ago, Csala Tibor said:

I'm a product photographer. I often have to apply the same settings to 200-300 photos.

 

1 hour ago, Csala Tibor said:

thanks, I know, but 200-300 photos is inconvenient, but for now there is nothing else. 😞

Are we talking about raw Photographs? If yes then you can process one raw image and store the White Balance in a preset then apply that preset to the other 200 - 300 raw files by clicking on the preset's name in the list.

If you want you can use the Macro to record the Development by using the option to have raw files developed as Embedded or Linked. Then it is a case of using a Batch process with that macro. This will only work with raw files not other formats. It is more involved so if you are using raw I'll walk you through it.

[Csala Tibor]

17 minutes ago, Old Bruce said:

 

Are we talking about raw Photographs? If yes then you can process one raw image and store the White Balance in a preset then apply that preset to the other 200 - 300 raw files by clicking on the preset's name in the list.

If you want you can use the Macro to record the Development by using the option to have raw files developed as Embedded or Linked. Then it is a case of using a Batch process with that macro. This will only work with raw files not other formats. It is more involved so if you are using raw I'll walk you through it.

Thanks! The problem is that if I don't move the white balance slider, the white balance doesn't change even though I saved the preset value. So for every image I have to move the white balance slider to make it work, which freezes my workflow.

[Arachnida]

V 2.0.4

For me the WB slider and typing a value in the box is working, the up/dwn arrows for temp are not working. Did you type a "tab" or "enter" after typing the value in the box? It works for me.

[Csala Tibor]

5 minutes ago, Arachnida said:

V 2.0.4

For me the WB slider and typing a value in the box is working, the up/dwn arrows for temp are not working. Did you type a "tab" or "enter" after typing the value in the box? It works for me.

Thank you! Worka for me! 😘

[Chris B]

There are still a few issues with the White Balance as you've pointed out. As for the Presets - if you save one, load a new raw it displays said preset but does not take affect until you re-select it from the Presets list.

[MEB]

16 hours ago, Csala Tibor said:

Thanks! The problem is that if I don't move the white balance slider, the white balance doesn't change even though I saved the preset value. So for every image I have to move the white balance slider to make it work, which freezes my workflow.

Hi @Csala Tibor,
This is another known issue (specific to the white balance preset) that's logged with development but wasn't fixed for 2.0.4. I've updated/bumped the issue to bring it up to dev's attention. Thanks.

[Csala Tibor]

1 minute ago, MEB said:

Hi @Csala Tibor,
This is another known issue (specific to the white balance preset) that's logged with development but wasn't fixed for 2.0.4. I've updated/bumped the issue to bring it up to dev's attention. Thanks.

thank you very much!

[Csala Tibor]

1 hour ago, Chris B said:

There are still a few issues with the White Balance as you've pointed out. As for the Presets - if you save one, load a new raw it displays said preset but does not take affect until you re-select it from the Presets list.

Hello! Thank you very much!

[Csala Tibor]

Dear Affinity team!

They promised to fix the bug in the 2.0.3 update.
Since then, 2.0.3, 2.0.4, and 2.1.0 have been released, and they still haven't fixed the bug. What will happen?

[Patrick Connor]

The issue "Develop Persona - Last used preset shown in list but not applied" (REF: AFP-522) has been fixed by the developers in internal build "2.2.0.1925".
This fix is available in the latest customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[Csala Tibor]

Thank you ❤️

[Csala Tibor]

On 8/24/2023 at 4:38 PM, Patrick Connor said:

The issue "Develop Persona - Last used preset shown in list but not applied" (REF: AFP-522) has been fixed by the developers in internal build "2.2.0.1925".
This fix is available in the latest customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

Unfortunately, the bug was not fixed in 2.2...
I'm a professional photographer, this bug really hinders my work.
They have been promising to fix the problem for a very long time, but they never fix it.

[Patrick Connor]

@Csala Tibor

Thanks for letting us know and sorry there still seem to be some circumstances where this fix does not work for you. We have checked and the original recipe was addressed, so there must be a similar recipe that is still not fixed. Please can I ask you to make a new Bugs forum thread and describe your process or upload a video and we will see if we can replicate it.