Bought Affinity Designer 2 but won't let me access it, keeps tells me my trial has expired

[Franco69]

I downloaded the trial version of Affinity Designer 2 at the beginning of January. Just before the trail expired I bought the program. I have not been able to use the program since because it keeps popping up with a notification telling me my trial has expired and I need to purchase it to continue! I emailed the support team straight away but still haven't heard anything. Anyone else had the same issue and resolved it? I really need this sorting asap, I have deadlines to meet and this is really not helping! Can anyone else recommend another similar application that I could try? 

[SFurniss]

@Franco69

Here's a link to an article talking you through license activation. If you've followed this process and this isn't working for you, please email affinity@serif.com and we'll look into this further for you.
 

https://affinity.serif.com/en-gb/learn/in-app-licence-activation-affinity-store/

[Franco69]

The licence activation window does not pop up, only the one I have attached. I have email affinity@serif.com twice and I have still not heard back!