Affinity V2 not working on MAC OS before 10.15

[Frédérique B]

I just bought Affinity 2 and it's not working with my OS. Can't get a key product for the V1 as it is no longer sold... I find it would be a very good idea to offer a pack when you buy the version 2 to get a key product for the version 1 as i'm sure not the only person in that situation. As. a matter of fact i already contact twice the retailer with no answer but NO ! 

Very disappointed...

[Tia Lapis]

Well 10.15 is from 2019. That's already a big backward compatibility. Old versions have to be left behind sometime as you can't ignore new os features for ages because of a few users of out of service os versions.

[Pyanepsion]

Hello, @Frédérique B,

If it is a MacOS 10.15 Catalina, it should work unless your computer is even older. 2019 is very old for a Mac! You should still have read the product specifications or at least tried the trial version before your purchase.

With your old Mac computer, you’re going to run into more and more problems anyway. You should therefore take advantage of this mishap to update your Mac or to change your system. I’m using an old Windows 10 from 2015 with no problems. I just changed the graphics card a few months ago.

[Frédérique B]

I understand your points, but, my computer may be old, (2013) it is going very well. And still, if i change my system, ok, but sometime, the retailer could adapt to the user and offers many possibilities. As adobe does, they still offers old versions for "old" computer. We have to fight against "obsolescence programmée" and it's starts this way !  And i knew before buying, but my point is that i want to use the apps on both my new desktop computer and my old laptop mac. 

[v_kyr]

5 minutes ago, Frédérique B said:

but, my computer may be old, (2013) it is going very well

What Mac computer hardware we're talking about here? - It's possible that MacOS Catalina is still supported to run of that, you've to cross check on Apple's sites.

[PaulEC]

Although it doesn't affect me personally, I do think it would be good if Serif could continue to provide v1 for those people with older systems that don't support v2.

I can understand that they don't want to have people buying it as an alternative to v2 (meaning they would have to continue to support it,) but they could make it available, free, to customers who have purchased v2, making it clear that v1 is now deprecated. This way they wouldn't lose any sales, but it would help people with older systems.

[walt.farrell]

29 minutes ago, PaulEC said:

Although it doesn't affect me personally, I do think it would be good if Serif could continue to provide v1 for those people with older systems that don't support v2.

I can understand that they don't want to have people buying it as an alternative to v2 (meaning they would have to continue to support it,) but they could make it available, free, to customers who have purchased v2, making it clear that v1 is now deprecated. This way they wouldn't lose any sales, but it would help people with older systems.

That could work for macOS and Windows, supplied directly from the Affinity Store. But it can't work for iPadOS, and without a solution for all 3 platforms I don't think the idea is feasible.

[Pšenda]

1 hour ago, Frédérique B said:

And i knew before buying, but my point is that i want to use the apps on both my new desktop computer and my old laptop mac. 

4 hours ago, Frédérique B said:

Very disappointed...

If I understand correctly, you are very disappointed, because you didn't get a free app to run on your older computer. If Serif was giving away the old V1 like this, it would be very disappointing to all users who bought V1 before V2 (which they can now use on their older computers).
P.S. V1 cannot read V2 documents. So working on two different versions in parallel can bring quite a few problems with document/work sharing.

 

[PaoloT]

3 hours ago, Pyanepsion said:

2019 is very old for a Mac! […] With your old Mac computer, you’re going to run into more and more problems anyway.

I would say that the world would have more and more problems, if we really consider a computer from less than four years ago an obsolete one…

https://www.nationalgeographic.com/science/article/e-waste-monitor-report-glut

I'm using a Mac from 2013, and it works perfectly fine. It can even install the OS from the end of 2021, and with a little patch it can run with the current one. I could install 64 GB in my obsolete Mac, and could have installed twice of that, while the most recent Macs struggle, or can't have that amount of RAM at all (the one just introduced stops at 24 GB). And I have tons of ports, including 2 x Gigabit Ethernet.

And yes, I barely use 1/3 of its CPU power when rendering a full orchestral simulation. When this 1/3 will really get old, I'll use the remaining 2/3…

Paolo

 

[Pyanepsion]

1 hour ago, PaoloT said:

I would say that the world would have more and more problems, if we really consider a computer from less than four years ago an obsolete one…

😉I said:

4 hours ago, Pyanepsion said:

You should therefore take advantage of this mishap to update your Mac

[PaoloT]

10 minutes ago, Pyanepsion said:

update your Mac

…something you can do with the older Macs, but not with the new ones! 😁

Paolo

 

[Tia Lapis]

2 minutes ago, PaoloT said:

…something you can do with the older Macs, but not with the new ones! 😁

Paolo

 

He meant the OS version...

[loukash]

12 hours ago, Frédérique B said:

I just bought Affinity 2 and it's not working with my OS.

Before buying software, please read the system requirements.

Also: store.serif.com/help/#returns

9 hours ago, Frédérique B said:

my computer may be old, (2013)

I'm using a MacBook Pro mid-2012 running Catalina as we speak.
Affinity v2 works just fine here. (All the bugs that still need to be fixed notwithstanding, haha…)

9 hours ago, Frédérique B said:

the retailer could adapt to the user and offers many possibilities.

It's been communicated by staff that Affinity 2 has many code changes under the hood compared to v1, many of them intended for yet upcoming new features. Those apparently require MacOS technology that was not available or is not working properly on 10.14 Mojave or earlier. (Which slightly sucks because my primary "mission critical" OS of choice is still El Capitan due to the compatibility with my fully functional but "obsolete" Firewire audio interfaces.) (Although just last week I finally figured out how to make my Alesis iO26 work on Catalina nonetheless, at least partially. Yay! Only the virtual mixer app won't work because 32-bit. Anyway…)

9 hours ago, Frédérique B said:

As adobe does, they still offers old versions for "old" computer.

Oh, where can I buy the CS6 upgrade to my CS5.5 apps? Link please!

In other words, customers who have bought Affinity v1 apps before v2 was released, they can still download them from all official distribution channels. You just can't buy any new v1 licenses. Also, as staff have explained in earlier forum posts, there are technical and administrative reasons for this.

9 hours ago, Frédérique B said:

We have to fight against "obsolescence programmée"

100% agreed. Whenever possible.

Just earlier today, I spent half the afternoon attempting to make my Oki c5450n laser printer work on Catalina. Officially "unsupported" by Oki since Yosemite or so, but worked fine up to Mojave so far. No trace of any "c5450" compatible PostScript drivers if you search the Oki website. The printer only works "out of the box" via Ethernet/Bonjour using the generic Apple PostScript driver, but its functionality is then of course severely limited. However, while browsing the Oki download pages, I noticed that there are Catalina-up-to-Ventura compatible PS drivers for a newer laser printer model which visually resembles my old box. So I installed those drivers instead, and lo and behold, the installer still includes the 10 years old c5450n PPDs, although uncredited in the documentation So… 17 years later, my c5450n still works on Catalina. But Oki didn't want to tell me, obviously they want me to buy a new one. 

9 hours ago, Frédérique B said:

my point is that i want to use the apps on both my new desktop computer and my old laptop mac. 

That's how life goes. Sometimes you can't have the cake and eat it, too.

[KC Honie]

On 1/23/2023 at 8:49 AM, Pyanepsion said:

Hello, @Frédérique B,

If it is a MacOS 10.15 Catalina, it should work unless your computer is even older. 2019 is very old for a Mac! You should still have read the product specifications or at least tried the trial version before your purchase.

With your old Mac computer, you’re going to run into more and more problems anyway. You should therefore take advantage of this mishap to update your Mac or to change your system. I’m using an old Windows 10 from 2015 with no problems. I just changed the graphics card a few months ago.

2019 old for a Mac????  Hahahahahahaha

Sorry but NO, a 2019 Mac is very serviceable and will run the Affinity applications just fine, he may have to update MacOS, but the hardware is no problem.

[Pyanepsion]

I said.

On 1/23/2023 at 2:49 PM, Pyanepsion said:

If it is a MacOS 10.15 Catalina, it should work unless your computer is even older.

If this Mac computer of 2019 does not meet the criteria for use, it is too old and needs to be updated.