Stephen Duke Posted January 22, 2023 Share Posted January 22, 2023 Why is my credit card not accepted. I have spoken to the bank and they say that there is nothing with the account and because I haven't purchased anything from Serif for a long time and that the rules of on line paymets changed a few years back that I have to go into my account and update my bank details. I have been trying and can find no way of achieving this. How the hell do I get my purchase if I can't pay for it? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 22, 2023 Share Posted January 22, 2023 Welcome to the Serif Affinity forums, @Stephen Duke. You will probably need to discuss that directly with the Serif staff so you can provide sensitive information safely. I think that affinity@serif.com might be the best email address to use, but one of the Moderators might be asking and suggest a different one. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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