Purchased V2 and Can't Activate or Use on OSX, iPad or Windows

[Cask]

When I try and login on my iPad, after entering my credentials and pressing "Activate", the app just hangs. When I try and login on OSX, I am presented with "Unfortunately, we still cannot verify your licence at the moment. We'll try again the next time you launch the app." When I launch the app on the left of the login section, it says "Pending licence activation". I have just tried Windows and aside from the "Pending licence activation" on the left hand side, it says "There was a problem communicating with the server".

Can anyone help please?

Edited January 22, 2023 by Cask
Adding Windows

[MikeTO]

Hi Cask and welcome to the forum. Do you have any firewalls running that could be blocking communication with the activation server?

[Cask]

Hi Mike,

I have no rules setup on any of the devices/platforms. I have also tried connecting via mobile data to no avail.

[MikeTO]

You don't have Windows Defender running?

Please review this just in case it's useful.

https://affinity.serif.com/en-gb/learn/in-app-licence-activation/

And then please see Dan's post here:

If none of that helps then perhaps a Windows user could offer more advice - I'm a Mac user.

Good luck

[Cask]

Windows Defender is not running. As above, I cannot activate or use the product on OSX or iOS either. As far as I can tell, Affinity has connection/server problems with 1st time users and activations. There is a Reddit thread on it. I have submitted a support request with Affinity.

[MikeTO]

You might get a faster answer for an activation issue by posting in the customer service forum.

https://forum.affinity.serif.com/index.php?/forum/51-customer-service-accounts-and-purchasing/

[MikeTO]

Also see this

 

[Dan C]

Hi Cask,

Where did you purchase the apps from, and which did you try to activate first?

Lee