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Error server when remove connection


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Hello guys,

I have access to the server on the mac, which when opening a file through affinity and exiting with the connection to that internal network server, affinity simply does not open anymore, just uninstalling and installing again.

the message that keeps popping up..

Perhaps the server does not exist or is currently unavailable. Check the server name or IP address, check the network connection, then try again.

Has anyone experienced this and managed to resolve it?

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2 hours ago, Devanir said:

just uninstalling and installing again.

I'm confused about what you mean. Can you provide more details?

It almost sounds like you're not actually installing the application, but just opening a DMG  file that's on the server and then running the app from there.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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for example. I have a local server that accesses affinity files, and it works normally. when I close the notebook and lose connection with the file via local server , it does not allow me to close the program or open anything, because affinity is completely unusable, only removing affinity and installing it again to start working again . this happens on macbook

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3 hours ago, Devanir said:

the message that keeps popping up..

What specifically does the message say?

All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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  • 3 weeks later...
  • Staff

Hi @Devanir,

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

I can confirm that this issue is logged with our development team to be resolved ASAP. 

In the meantime, can you please try following the steps outlined below - hopefully this should allow the app to open as expected:

 

 

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  • 2 weeks later...

@Dan CHelp, I have a big problem. Since a few days I can only work with Affinity programs when the server is available. Even if all the files for my work are on my computer. As soon as I open an Affinity program, it automatically loads the server. If the server is not available, the program crashes completely. What can I do to solve this problem? 

 Is the above solution only for Photo or also for Publisher? I have the problem with Publisher. Can I delete files directly from the library without terminal?

 

Mac OS X 13.2.1/Affinity 2.0.4

iMac 27'', Mac OS X Ventura 13.2.1 (22D68)

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  • Staff

Hi @md_berlin,

Sorry to hear you're having trouble - I'd certainly recommend trying to manually delete this file whilst our developers work on a resolution.

Can you please open Finder then navigate to the following location:

~/Library/Application Support/Affinity Publisher 2/

Here, please locate and delete the file mru.dat, then try launching the Affinity app once again.

Does the app now load as expected please? :)

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Thank you for the answer. Now I know what I can do if it occurs again. I first helped myself to delete the item "recently opened files". That also helped. But I hope in 2.1 it is solved anyway. My Application Support for Affinty has a slightly different path, I don't know why. But there are the mru files.

BTW: Please can you add a Shortcut for Text Horizontal Scale, need this often for manual paragraph fine-tuning.

 

Library.jpg

menu.jpg

iMac 27'', Mac OS X Ventura 13.2.1 (22D68)

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  • Staff

I'm glad to hear this has allowed the app to open for you - I can confirm that our devs are currently working on a fix for this issue which we hope to be included within the 2.1 update as we certainly understand the inconvenience of this.

3 hours ago, md_berlin said:

My Application Support for Affinty has a slightly different path, I don't know why.

My apologies, I had incorrectly assumed you were using the Affinity Store version of the Affinity app, the file path you've found is the correct one for the Mac App Store version of this app - and I'm glad to see you were able to locate this regardless :)

3 hours ago, md_berlin said:

BTW: Please can you add a Shortcut for Text Horizontal Scale, need this often for manual paragraph fine-tuning.

I will be sure to request this with our dev team internally, if you have any further Feedback you'd like to provide, you can do so here - 

https://forum.affinity.serif.com/index.php?/forum/122-feedback-for-the-affinity-v2-suite-of-products/

Many thanks!

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  • 3 weeks later...
  • Staff

The issue "App attempts to reconnect to disconnected SMB share on launch" (REF: AFB-7024) has been fixed by the developers in internal build "2.1.0.1728".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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