Designer reproducibly crashes when opening file (~15MB, 1 Artboard, several linked Images)

[ogardiner]

Hi guys,

today I've worked on a new Designer file (file created today, 1 artboard, 2 linked images, some icons etc.).

After exporting the file to a PDF I've quit the application. 2 hours later I tried to open the file again, but unfortunately Designer crashed immediately. I've tried it several times, no success (immediate crash when opening the file, not even a flicker of a preview). I've tried to open the file in Photo, but it also crashes. I *could* open the file in Publisher and it looks ok (although it complains that I have to convert artboards into pages, of course). Unfortunately I could not fix the file by saving it again from Publisher and trying to reopen it with Designer (still crashes). Any help in fixing the file would be greatly appreciated!

If you are interested in the file (~15MB), I can send it to you. Also if you need more information, I'll gladly help.

Thanks and all the best,
Ole

Ah before I forget: Designer/Photo/Publisher 2.0.3, Mac OS X 12.6.2, Macbook Pro 15" Retina 2015

[MikeTO]

Hi Ole, while waiting for support, please try renaming the folder containing the linked images (or the images themselves) and then open Designer. If the issue is with the linked resources and Designer can't find them, then it shouldn't crash.

If it opens, do not open the Resource Manager or it may crash. Instead, delete those images from the document and add them back again. Save under a new name for safety and that may fix it.

Good luck!

[ogardiner]

Hi MikeTO, you are a wizard  That helped wonders! I had in fact already tried to move the linked images to a different folder, but I still had the Resource Manager open when opening the file. Closing the resource manager in addition to moving the linked files did the trick  Amazing!

Thanks for helping me out, it is much appreciated!

Cheers, Ole.

 

 

[MikeTO]

You're welcome. Now it might happen again - there's a known bug in 2.0.0 and 2.0.3 where linked resources that are updated outside of the app can cause it to crash when the document is reopened. One workaround is to embed the resources instead of linking them but that inflates the document size.

[ogardiner]

Just an update, with the new version 2.0.4 the file can be opened without crashing Designer Thanks guys!

Cheers, Ole.