I've seen your current bug reporting forums and it's a total mess.  How in the world do you find any old bugs to fix them throughout all the people reporting them?  It's totally chaos.  No wonder you can't fix any reported bugs, the bug reporting forums is a complete mess. Your company needs to build a bug tracking system similar to Github's issue tracker, where you can assign Assignees, Labels (like bug, duplicate, enhancement, question, won't fix), Milestones, Development Branch, etc.) ,