prophet Posted January 11, 2023 Posted January 11, 2023 Maybe this will help someone else out or inform a bug report… I'm working on transitioning some of my production files from Publisher v1 to v2. Occasionally, I have files that crash a lot or refuse to export with the less than helpful error message that others have complained about. I ruled out font issues and have no hyperlinks, both which have been discussed in the forums here. For me, it came down to placed PDF files. You can see in the Layers panel, there are 4 placed PDFs, 3 of which are in view. Or rather, they aren't in view (boxes note where they should be)! They are a mix of placed and embedded and show in Resource Manager as being present, but are not showing up on screen. Or maybe they are on screen, it's just that looking at the context bar, their dimensions are 0x0 pixels. If I work on the file long enough, say 5 minutes, Publisher will crash. If I try to export, I get the mystery export fail message. The only solution is to delete them from the Layers panel and re-place them. After that, all is well. Quote
prophet Posted January 11, 2023 Author Posted January 11, 2023 Also of note, in the Resource Manager, all files have their ".pdf" suffix, but in the Layer panel, some do and some do not. And it appears to be unrelated to their linked or embedded placement status. Quote
walt.farrell Posted January 11, 2023 Posted January 11, 2023 As you're seeing Placed files that show 0x0 px for their size, you are probably experiencing this known bug: https://forum.affinity.serif.com/index.php?/search/&tags=AFB-6881 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
prophet Posted January 11, 2023 Author Posted January 11, 2023 Thanks @walt.farrell. I did my best to search the forum for an existing issue, but as both those referenced placed PSD and EPS files, I didn't locate the topics. Hoping the next release solves the issue, though now that I know what to look for, I can do a quick review of my files and see if anything is missing. walt.farrell 1 Quote
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