iina Posted January 7, 2023 Share Posted January 7, 2023 I changed computers midway editing, both are windows 10 /11. When I'm opening the file that worked just fine on the previous computer fails to open on this one, the program tries to load it for ages and then gives a "The file type is not supported" -message. It's an .afpub -file So far I've tried -opening it by dragging it to program window, opening it from File-> open and opening it from the folder by choosing Open in a program - changing the RAM-usage / giving the program more ram-space - uninstalling and re-installing the affinity programs -tried to open it in affinity photo 2 -upgrading to windows 11 -tried to open it from the usb-stick and downloaded it from the cloud as well, no success -downloading publisher v2 beta -tried it on another computer (not the one i initially used) Not possible to open it on the computer I started with, as I had to take it back to the repair shop to get my "real", own computer back. Do I have to accept that the file might be corrupted, or is there any more steps I could try? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 7, 2023 Share Posted January 7, 2023 39 minutes ago, iina said: Do I have to accept that the file might be corrupted, or is there any more steps I could try? Welcome to the Serif Affinity forums. First, check what release of Publisher 2 you have. Some problems in 2.0.0 were fixed in 2.0.3. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
iina Posted January 7, 2023 Author Share Posted January 7, 2023 41 minutes ago, walt.farrell said: Welcome to the Serif Affinity forums. First, check what release of Publisher 2 you have. Some problems in 2.0.0 were fixed in 2.0.3. Hi, thanks! I initially was using 2.0.0, but have 2.0.3 on the computer that I'm using now. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 7, 2023 Share Posted January 7, 2023 11 minutes ago, iina said: I initially was using 2.0.0, but have 2.0.3 on the computer that I'm using now. That's unfortunate. It probably means that yes, your file is corrupt. If you can upload it here one of the users, or someone from Serif, can see if it's recoverable. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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