Problem in loading Affinity photo 2.0.3

[vpkumar]

Today when I tried to load affinity photo it fails and crashes saying there is a problem in launching. Screenshot attached. I have tried to reinstall Affinity but the problem persists. Can you please help.

[walt.farrell]

Do you have other Affinity V2 apps running? If so, are they actually responding, or hung?

Do you have any firewalls active that would block local communications?

Have you tried restarting Windows?

[vpkumar]

1 minute ago, walt.farrell said:

Do you have other Affinity V2 apps running? If so, are they actually responding, or hung?

Do you have any firewalls active that would block local communications?

Have you tried restarting Windows?

I tried but the problem was recurring. So I completely uninstalled the program and and deleted all folders containing affinity and then downloaded Affinity photo v 2.0.3 again and installed. Now the program is working. I have to now see what all presets are missing and brushes etc. I have no other installations of affinity earlier versions running. So I dont know what happened. My firewall is not blocking the program.

Thanks for your help.  I am just wondering what could have caused this.

[GarryP]

3 minutes ago, vpkumar said:

and deleted all folders containing affinity

That suggests to me that you may not have installed the applications properly the first time – there should be nothing for the user to maintain when the standard MSIX installation is used.

How did you install the applications each time?

[vpkumar]

14 hours ago, GarryP said:

That suggests to me that you may not have installed the applications properly the first time – there should be nothing for the user to maintain when the standard MSIX installation is used.

How did you install the applications each time?

I used to just click and run the MSIX file.It will tell me to install. But this time it told ne reinstall and then said you already have a later version of the program. I was surprised, because I thought when you download from the seriff site you get the latest vesrion.

 

[GarryP]

I’m not sure what has happened there as I don’t know what you meant by “deleted all folders containing affinity”.
If you installed via the normal MSIX route there should not have been anything else for you to do after uninstallation, as far as I know.

[vpkumar]

9 minutes ago, GarryP said:

I’m not sure what has happened there as I don’t know what you meant by “deleted all folders containing affinity”.
If you installed via the normal MSIX route there should not have been anything else for you to do after uninstallation, as far as I know.

By deleted all folder containing folders I meant. I find there are 3 locations  on my laptop which has the folder called affinity.  1. c:\programsdata   2. C:\Users\hp\AppData\Local  3. C:\Users\hp     I think all these locations get created when I installed Affinity photo through the MSIX file. I dleted all these folders after uninstalling affinity and the reinstalled a fresh downloaded file. Now everything is working fine. The version of affinity photo 2 is 2.0.3.1688.

[GarryP]

Thanks for clarifying.

Some users have recently gone down a non-standard installation route of extracting files from the MSIX and they have come up with various problems which are difficult to diagnose when they don’t tell us that they have installed the software in a non-standard (non-supported) way.

It sounds like you installed normally, but some other issue was causing the problem.

Good to know that everything is okay now though.