Publisher v2 is freezing and crashing during zooming in and out

[colorsHaveChangedAgain]

Hello, 

I have faced this problem several times.

Publisher v2 is freezing during zooming in and out. The only thing I can do is to kill the process in the task manager.

My example file consists of 2 pages (B1 size) with a few paragraphs and bitmaps (150 dpi pixel layer), the color space is CMYK.
 

[MikeTO]

FWIW I have this problem on macOS but I suspect it's unrelated since you're on Windows. I have it only with pinch to zoom and only on the first zoom - once it has zoomed once it's good for the rest of the session.

For you, is it happening only the first time or at any time? Is it happening with the tool, pinch to zoom, and/or scroll wheel? Do you have hardware acceleration turned on? (Try with it off.)

Good luck!

[Intuos5]

For me it is consistently happening with the keyboard shortcut. @colorsHaveChangedAgain what's your GPU and driver?

Also, please join this topic too:

 

[colorsHaveChangedAgain]

@MikeTO  I always use ctrl + scroll to zoom in and out. As far as now, the problem has never occurred at the first zoom, it occurs at any time during the session.

@Intuos5 My GPU is an integrated type (Intel UHD Graphics). 
Thank you for sharing this topic, I have not seen it before.

 

 

[Dan C]

Hi colorsHaveChangedAgain,

Could you please attach crash reports following the directions below?

Lee

,

[Dan C]

@colorsHaveChangedAgain and @N.P.M.

I'm still unable to recreate this.  Can either of you try to cause the freeze and calling up Task Manager and right clicking on Affinity Designer and select Create Dump and upload it here:

https://www.dropbox.com/request/rOVmBMERY6kFP7Dlbm1d

Thanks, 

Lee

[Intuos5]

It usually also happens if you have a large file (both physical and in data size) and zoom in quite a bit. If you then zoom out by a lot, for some reason the apps fail to render adjacent tiles (it seems) and then freezes. Happens with Ctrl+Spacebar+LMB zoom with a pen tablet too.

[Affinity Info Bot]

The issue "App hangs when zooming" (REF: AFD-6338) has now been fixed by the developers.
This fix is included in build 2.1.0.1706 (or later) which is already available as a customer beta and will be included in the next release.
Customer beta builds are announced here and you can participate by following these instructions.

If you still experience this problem once you are using that build version (or later) please make a new thread referencing this one.