confusedprepper Posted January 6, 2023 Posted January 6, 2023 I was purchasing the Affinity V2 Universal License for 40.99 and it charged me three times can you please reverse 2 of the charges and send me my license code - thank you mark Sutter
Staff SFurniss Posted January 6, 2023 Staff Posted January 6, 2023 @confusedprepper I have searched using the email connected to this forum account and I can see that your payments failed. Please see this post for advice on failed payments.
walt.farrell Posted January 6, 2023 Posted January 6, 2023 @confusedprepper: In addition to what @SFurniss suggested, I am a bit confused by what you posted. If your intention is to purchase a Universal license, that would be $99.99 (here in the US), not $40.99. The $40.99 would be the price for a single application on a single OS. So, as you work through getting the payment to work, you might also make sure you're purchasing the license you intend to purchase. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
confusedprepper Posted January 6, 2023 Author Posted January 6, 2023 sorry it is for the single affinity photo the above image shows my bank charging me twice for 40.99 can you please refund 40.99 and send me a license for the affinity photo - I realize you keep mentioning that it was declined however the above screenshot shows the funds withdrawn - running an eccomerce company the chargeback you will incur is almost as much as the license.
walt.farrell Posted January 6, 2023 Posted January 6, 2023 1 hour ago, confusedprepper said: can you please refund 40.99 and send me a license for the affinity photo - I realize you keep mentioning that it was declined however the above screenshot shows the funds withdrawn - Thanks for the correction to what you were purchasing. Note that I'm just a user, but I've seen a lot of reports like yours here. In every case I've seen, Serif was right that the sale was not completed, and the bank had only reserved the funds, not paid them to Serif. The bank released the funds back to the user's account when they figured out the sale was incomplete. So, I would believe what Serif is saying in that article that @SFurniss referred you to. SFurniss and emmrecs01 2 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Staff SFurniss Posted January 16, 2023 Staff Posted January 16, 2023 @confusedprepper Exactly as @walt.farrell says. The reserved funds should be back with you once your bank realises the payment could not be collected. If you're read through the article and need further clarification on this, please email affinityorders@serif.com
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