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installation failed


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Hi @frankenland50

Thousands of customers have successfully installed the software. In 99 out of hundreds of failed installations, it is due to Windows misconfiguration.

If there is an error message, it would be only fair to know it.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.1742)

Affinity Suite V 2.5.5 & Beta 2.(latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

Before you ask! No!

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1 hour ago, frankenland50 said:

as I do not succeed in installing it into win 10.

Welcome to the Serif Affinity forums.

If you tell us the details of your problem we might be able to help. In the meantime, this FAQ may provide some ideas: 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7

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Thanks. You're running a very old version of Windows 10 according to the error message. It's from Oct. 2018, or over 4 years old. You need to update to a newer version. 

For Windows 10, a minimum of

  • Windows® 10 May 2020 Update (2004, 20H1, build 19041) or later

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7

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  • 3 weeks later...
  • 3 weeks later...
  • Staff

Hi frankenland50,

We now offer MSI installer versions of the V2 apps which should prevent this issue for you. Please could you try installing them to see if it solves your problem? You can find out how to get them using the below link.

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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