PapaSnake Posted December 29, 2022 Share Posted December 29, 2022 Hello i recently bought the affinity photo 2 and when i went to install it it gave me this message: "App installation failed with error message: Windows cannot install package SerifEuropeLtd.AffinityPhoto2_2.0.3.1688_x64__3cqzy0nppv2rt because this package is not compatible with the device. The package requires OS version 10.0.19041.0 or higher on the Windows.Desktop device family. The device is currently running OS version 10.0.17134.885. (0x80073cfd)" does anyone know how to fix this? i have windows 10 and live in usa Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 29, 2022 Share Posted December 29, 2022 2 hours ago, PapaSnake said: does anyone know how to fix this? Update your OS to a later version that meets the installation requirements? walt.farrell 1 Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Norio Posted January 8, 2023 Share Posted January 8, 2023 (edited) I purchased a V2 bundle 10 minutes ago and am getting the same error message. I have Windows 10 v 1909, which is a later version than what is stipulated in the error message. Do I need to submit a request for support to Serif? Whoops! Just noticed that although my version is 1909, my build is 18363.418, which is apparently not compatible. I wish this had been made more clear before I purchased. Oh well, I guess it's time to upgrade... Edited January 8, 2023 by Norio added information Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2023 Share Posted January 8, 2023 8 hours ago, Norio said: I wish this had been made more clear before I purchased. Welcome to the Serif Affinity forums. It was prominently shown in the Technical Specs at the Affinity Store: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Norio Posted January 8, 2023 Share Posted January 8, 2023 thank you for pointing that out. in that case, I wish I had been more observant! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2023 Share Posted January 8, 2023 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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