sorinciupitu Posted December 23, 2022 Share Posted December 23, 2022 I use a NAS that is programmed to shut down at a certain time (to save power when not in use). The problem is that when the server shuts down and the network location goes offline, none of the Affinity applications work, they don't open and I always get a popup saying: There was a problem connecting to the server “truenas”. The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection and then try again. What can I do in that case? Tadd 1 Quote Link to comment Share on other sites More sharing options...
Tadd Posted December 24, 2022 Share Posted December 24, 2022 I have the same problem. I stay here Quote Link to comment Share on other sites More sharing options...
chrispa Posted December 26, 2022 Share Posted December 26, 2022 Same issue. I'm working with a MBP and a NAS. When I'm away from the NAS, no way to use all Affinity v2 softwares. All v1 softwares work fine. Is there a workaround at this time? Quote Link to comment Share on other sites More sharing options...
WN1X Posted December 26, 2022 Share Posted December 26, 2022 One thing you could try is to disable "reopen document(s) on startup" under "settings". Quote Link to comment Share on other sites More sharing options...
chrispa Posted December 27, 2022 Share Posted December 27, 2022 Thank you WN1X for your reply. I have unchecked this setting. Badly, it seems v2 can't open. I have to try when I will be away from office, I just roughly cut connections to simulate that. Quote Link to comment Share on other sites More sharing options...
swanbda Posted December 28, 2022 Share Posted December 28, 2022 Having the exact same issue. There is another thread discussing this as well. It's a serious issue as I can't open any of my affinity apps on my work computer now. Need a fix asap please Serif. Quote Link to comment Share on other sites More sharing options...
Tadd Posted December 28, 2022 Share Posted December 28, 2022 3 hours ago, swanbda said: Teniendo exactamente el mismo problema. Hay otro hilo discutiendo esto también. Es un problema grave ya que ahora no puedo abrir ninguna de mis aplicaciones de afinidad en la computadora de mi trabajo. Necesito una solución lo antes posible, por favor, Serif. Try this. Start Affinity by holding down the control key And on the screen that appears, press only the same thing that I put in the photo. It worked for me. Previously you have to delete the list of recent files, but for that you need Affinity to work. chrispa 1 Quote Link to comment Share on other sites More sharing options...
chrispa Posted December 28, 2022 Share Posted December 28, 2022 Thank you Tadd, deleting recent documents seems to work. But we need a fix right now! MarcusThueste 1 Quote Link to comment Share on other sites More sharing options...
swanbda Posted December 30, 2022 Share Posted December 30, 2022 Sadly, this does not work for me. I've tried it numerous times, the app simply freezes. Quote Link to comment Share on other sites More sharing options...
Tadd Posted December 30, 2022 Share Posted December 30, 2022 1 hour ago, swanbda said: Lamentablemente, esto no funciona para mí. Lo he intentado varias veces, la aplicación simplemente se congela. In my case it worked after doing what you see in the image. Of course, for that it is necessary to be able to open Affinity with the means that were used, but if it is not possible, I think there is no solution, at least I do not know it. Lucky! Quote Link to comment Share on other sites More sharing options...
loukash Posted December 30, 2022 Share Posted December 30, 2022 55 minutes ago, Tadd said: Of course, for that it is necessary to be able to open Affinity with the means that were used, but if it is not possible, I think there is no solution, at least I do not know it. On Mac, as far as I can tell, there is nowadays no more immediately visible preference file with the list of recent documents, at least not since El Capitan. (Previously it would have been in plist files that contain e.g. "LSSharedFileList" or "RecentItems" or something like that.) So what you can try is to reset the recent documents list globally, either from System Preferences > General > Recent Items (set to None and perhaps reboot the Mac to be sure it cleans up), or use a utility like Onyx that also has a global "Delete Recent Items" command. Proceed at your own risk, however… ~~~ Another thought: What happens if your Mac is actually offline? As in, you know, totally disconnected from Teh Interwebz and LAN, no matter how unimaginable that may seem…? Because in such a case, an application shouldn't be even trying to connect to a server and simply just ignore such a request. Tadd 1 Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2 Link to comment Share on other sites More sharing options...
swanbda Posted December 30, 2022 Share Posted December 30, 2022 Wifi off and ethernet cable unplugged. Same popup. Tried that a few days ago and then again just now. Quote Link to comment Share on other sites More sharing options...
swanbda Posted December 30, 2022 Share Posted December 30, 2022 SUCCESS! Resetting globally, then restarting the computer, and then opening the apps with no wifi or LAN worked. It STILL did try to connect to the server, but after about 30 clicks of 'OK', the apps finally opened. Have quit them and reopened a few times now and they seem to be back working normally. Thanks for that suggestion. A combination of that, and I guess me outlasting the app still trying to connect to the server finally worked. 41 minutes ago, loukash said: On Mac, as far as I can tell, there is nowadays no more immediately visible preference file with the list of recent documents, at least not since El Capitan. (Previously it would have been in plist files that contain e.g. "LSSharedFileList" or "RecentItems" or something like that.) So what you can try is to reset the recent documents list globally, either from System Preferences > General > Recent Items (set to None and perhaps reboot the Mac to be sure it cleans up), or use a utility like Onyx that also has a global "Delete Recent Items" command. Proceed at your own risk, however… ~~~ Another thought: What happens if your Mac is actually offline? As in, you know, totally disconnected from Teh Interwebz and LAN, no matter how unimaginable that may seem…? Because in such a case, an application shouldn't be even trying to connect to a server and simply just ignore such a request. loukash and Tadd 2 Quote Link to comment Share on other sites More sharing options...
loukash Posted December 30, 2022 Share Posted December 30, 2022 26 minutes ago, swanbda said: after about 30 clicks of 'OK', the apps finally opened. That may have matched 30 recent items residing on an unavailable server… Tadd 1 Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2 Link to comment Share on other sites More sharing options...
powsimian Posted January 11, 2023 Share Posted January 11, 2023 I have a QNAP NAS and the NAS is on and works fine for every other application, even Affinity Photo, but Affinity Designer 2 will not open, hangs every time, and then a pop-up appears, "Trouble connecting to the server." But the server is fine. It's working for everything else. Affinity Designer 1 works fine, too. Quote Link to comment Share on other sites More sharing options...
JEH Posted February 7, 2023 Share Posted February 7, 2023 Photo 2 won't open anything for me - everytime I try I get the dialog below - trying to connect to ...itself!!! Clicking OK just brings back this dialog until I Force Quit Photo. Quote Link to comment Share on other sites More sharing options...
JEH Posted February 7, 2023 Share Posted February 7, 2023 29 minutes ago, JEH said: Photo 2 won't open anything for me - everytime I try I get the dialog below - trying to connect to ...itself!!! Clicking OK just brings back this dialog until I Force Quit Photo. Well, I just deleted the entire folder at ~Library/Application Support/Affinity Photo 2 and that got it working again. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 8, 2023 Staff Share Posted February 8, 2023 This is a known issue and is logged with our developers. Some users have managed to resolve the issue by resetting the app or deleting ~/Library/Application Support/Affinity Photo 2/mru.dat Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted March 22, 2023 Staff Share Posted March 22, 2023 The issue "App attempts to reconnect to disconnected SMB share on launch" (REF: AFB-7024) has been fixed by the developers in internal build "2.1.0.1728". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
chrispa Posted May 19, 2023 Share Posted May 19, 2023 It seems the version 2.1 fixes this issue! Pauls 1 Quote Link to comment Share on other sites More sharing options...
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