SkyKan Company Posted December 17, 2022 Share Posted December 17, 2022 Steps: 1. I download the file from the official site: affinity-photo-2.0.0 2. install 3. the program does not start. It's fresh install. PC, Windows 10. Events logs: Aplikacja: Photo.exe Wersja architektury: v4.0.30319 Opis: proces został przerwany z powodu nieobsłużonego wyjątku. Informacje o wyjątku: System.UnauthorizedAccessException w System.IO.__Error.WinIOError(Int32, System.String) w System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean) w System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32) w System.Xml.XmlDownloadManager.GetStream(System.Uri, System.Net.ICredentials, System.Net.IWebProxy, System.Net.Cache.RequestCachePolicy) w System.Xml.XmlUrlResolver.GetEntity(System.Uri, System.String, System.Type) w System.Xml.XmlTextReaderImpl.FinishInitUriString() w System.Xml.XmlReaderSettings.CreateReader(System.String, System.Xml.XmlParserContext) w Serif.Affinity.Settings.SettingsService.Load(System.Type) w Serif.Affinity.Settings.SettingsService.Load(Boolean) w Serif.Affinity.Application..ctor() w Photo.Application.Main(System.String[]) Quote Link to comment Share on other sites More sharing options...
RichardMH Posted December 17, 2022 Share Posted December 17, 2022 Hold control when you try to start it and see if you can get the screen that lets you reset your user data. Quote Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 Nope. Nothing. Even no start screen. Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 I don't know here, but the not even starting issue seems often to be related to Open CL. We've been talking about OpenCL issues. You might get it solved by doing this (I just answered a French comment using another way, but try first the official one I'm posting below) : Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 Nevermind. You have another thread where you tried this. (maybe try mine then, although I think it's the same) Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 Nope. It doesn't help. Same error event. Quote Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 4 minutes ago, SrPx said: Nevermind. You have another thread where you tried this. (maybe try mine then, although I think it's the same) Thanks but still nothing 🙄 Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 Do you have any particular configuration related to files / folder permissions in your system? Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 2 minutes ago, SrPx said: Do you have any particular configuration related to files / folder permissions in your system? No. I even turn off antivirus and windows defender while checking. Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 You tried my trick and the xml file saved, taking your change? (you opened the file again and now it said "False" ) As if so, that folder at least have writing permissions for you. Anyway, surely is totally unrelated to that. Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 Are you installing it in c : , or in another drive/partition? Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 No. I event don't have option to do it. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted December 17, 2022 Share Posted December 17, 2022 Maybe check your antivirus hasn't quarantined it. That has happened to me with other programs. Quote Link to comment Share on other sites More sharing options...
SkyKan Company Posted December 17, 2022 Author Share Posted December 17, 2022 1 minute ago, RichardMH said: Maybe check your antivirus hasn't quarantined it. That has happened to me with other programs. Nope. It's clear. I add this paths to exlude: WindowsApps %LocalAppData%\Microsoft\WindowsApps\ %USERPROFILE%\.affinity\ BTW if antivirus is turn off can't quarantined🤔 + Files/Folders has set owner to me. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted December 17, 2022 Share Posted December 17, 2022 7 minutes ago, SkyKan Company said: BTW if antivirus is turn off can't quarantined🤔 Depends when you turn it off. With me it already moved the file. Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 Well, I meant really if you moved to another unit after the install (it's possible from Windows Settings/Applications, clicking on the Affinity v2 app, clicking on Move. But surely not relevant). Affinity apps work for me in two different computers, but who knows which factors are concurring there... Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 You seem to be a very advanced user (this why I am not asking if you have windows up to date, the graphic driver, etc), but I often don't check the obvious... Maybe there's some process already loaded in memory (the Photo executable) from a failed execution from before? (I don't know if Photo does (or can, even) this, many apps do) You would see even several ghost instances in the windows task manager. If that the case it won't ever let the app load until you kill every and all the instances (in task manager). This has happened to me sometimes with other apps (non Serif's). And sometimes, something else (problem in memory, conflict, bad driver, etc) is forcing the executables to run like in that hidden, ghost mode. I mean checking this in task manager (also to check how is performance there, to see if something is a top bottleneck, like gpu, cpu, memory or sth. That'd be rare, but once there, doesn't hurt to look). Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SrPx Posted December 17, 2022 Share Posted December 17, 2022 11 minutes ago, RichardMH said: Depends when you turn it off. With me it already moved the file. You mean that the antivirus acted before, already moved a file from the app to quarantine, so, it does no matter if the shield is down when executing Photo. is it? Quote AD, AP and APub V2.5.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
RichardMH Posted December 17, 2022 Share Posted December 17, 2022 13 minutes ago, SrPx said: You mean that the antivirus acted before, already moved a file from the app to quarantine, so, it does no matter if the shield is down when executing Photo. is it? It was another program but it disappeared the first time I tried to use it. Quote Link to comment Share on other sites More sharing options...
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