Bango Posted December 16, 2022 Share Posted December 16, 2022 I did a fresh install of Windows 11 about two or three months ago and there I also did a fresh installation of the Affinity Apps (not the versions from the Microsoft Store). However, they don't work correctly as they all start to freeze and also don't respond anymore as soon as I want to start a new project or try to load an existing one. I then have to force quit them. This happens in every app! Updating each app, disabling hardware acceleration and restoring factory settings didn't help. I appreciate any help! Thanks in advance! Affinity Photo 2022-12-16 14-37-52.mp4 Quote Link to comment Share on other sites More sharing options...
Bango Posted December 29, 2022 Author Share Posted December 29, 2022 I did another fresh installation of Windows 11 a week ago and then I installed the Affinity apps right after. They worked as expected! But now I'm having the same issue as before. The apps don't respond anymore if try to open an existing or a new project. So the issue might be caused by either one of the afterwards installed applications, which you can see in the following picture (whereby I can proof that Virtual Desktop Service & Streamer aren't the root)... or the issue correlates with one of the latest Windows updates. Here's my current system info: Edition : Windows 11 Home Version : 22H2 Installed on : 21.12.2022 OS Build : 22621.963 Experience : Windows Feature Experience Pack 1000.22638.1000.0 I would really appreciate your help! Quote Link to comment Share on other sites More sharing options...
Bango Posted January 11, 2023 Author Share Posted January 11, 2023 The recording software I used for the last video didn't capture additional windows so here's a more comprehensible video showing what happens: Affinity V1 Software Not Responding – Mit Clipchamp erstellt.mp4 Quote Link to comment Share on other sites More sharing options...
Bango Posted January 11, 2023 Author Share Posted January 11, 2023 It's already inconvenient for me that the Affinity V1 software doesn't work as expected, but the fact that I haven't received any help or support for almost a month now is very annoying. I paid for the software and feel completely let down. Quote Link to comment Share on other sites More sharing options...
Bango Posted January 11, 2023 Author Share Posted January 11, 2023 @N.P.M "Uninstall all of your third party apps and reinstall them one by one to see which is the problem." I already did that as you should read in my second post but nothing changed. Well, except the apps from Microsoft, which can't be really uninstalled as they reinstall again automatically after rebooting the pc. "And you may not have noticed the notice" Of course, I've seen the notice but how long should I wait to get support for my request? It's been more than a month since I can't use the Affinity software and since I can't continue my work. It costs me time, which I didn't get paid for! Quote Link to comment Share on other sites More sharing options...
Bango Posted January 12, 2023 Author Share Posted January 12, 2023 I found a tip in another thread: Changing the renderer from "default (GPU)" to "WARP" has fixed the issue. Now new and also existing documents open directly without any issues. Quote Link to comment Share on other sites More sharing options...
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